Senior People Business Partner

About Attentive

Attentive is an AI-driven marketing platform that specializes in personalized 1:1 customer engagement through unified channels including SMS, RCS, email, and push notifications. The platform combines advanced technology with human expertise to foster authentic connections between brands and customers, delivering tailored marketing experiences that enhance revenue, customer loyalty, and performance. Currently serving over 8,000 clients across 70+ industries, Attentive supports prominent companies such as Crate and Barrel, Urban Outfitters, and Carter’s, facilitating billions of customer interactions that generate tens of billions in revenue.

Operating globally with locations in New York City, San Francisco, London, and Sydney, Attentive is recognized for its dynamic company culture and outstanding achievements, including accolades from Deloitte’s Fast 500, LinkedIn’s Top Startups, Forbes’ Cloud 100, Inc.’s Best Workplaces, and the Human Rights Campaign Foundation’s Corporate Equality Index.

Role Overview

We are seeking a Senior People Business Partner (PBP) to collaborate closely with the General & Administrative (G&A) and Marketing teams. This position plays a crucial strategic role, partnering with leaders and executives to support scaling efforts and facilitate organizational success. Reporting to the Director of People Business Partners, the Senior PBP acts as an advocate, strategist, advisor, and coach, driving impactful people programs that promote high-performing teams while aligning with company values and equitable employee experiences.

Key Responsibilities

• Serve as a trusted counselor and advocate for managers and employees within supported business units.
• Offer coaching and consultative guidance to employees and managers to support their development and effectiveness.
• Build and maintain strong relationships with internal clients and leadership to develop and implement people-centric strategies and initiatives.
• Collaborate with the broader People organization to coordinate ongoing people programs including surveys, compensation processes, performance management, feedback initiatives, and learning and development offerings.
• Cultivate a culture focused on high performance and positive change in leadership practices.
• Partner in developing people plans involving career progression frameworks, talent assessment and planning, organizational design, and engagement strategies.
• Deliver People operations support including employee relations, training, performance reviews, onboarding/offboarding, change management, and resource planning.
• Design and implement innovative talent strategies that address employee retention and growth.
• Exhibit empathy and proactive problem-solving to identify areas for improvement and implement effective solutions.
• Leverage forward-thinking and creativity to recommend and execute people strategies that align with business goals and employee success.

Required Expertise

• Between 5 and 7 years of progressive experience in Human Resources, with at least 3 years serving as a Human Resources Business Partner in a high-growth or technology-focused environment.
• Exceptional verbal and written communication skills.
• Proven experience managing and leading large-scale change management initiatives in fast-paced and dynamic settings.
• Ability to navigate ambiguity independently and deliver results.
• A proactive, hands-on approach demonstrating adaptability, flexibility, and a commitment to achieving optimal outcomes for stakeholders.
• Track record of creating, executing, and measuring the success of people programs.
• Strong passion for developing and supporting high-performing teams to reach ambitious objectives.
• Effective collaboration with cross-functional partners such as Finance, Business Operations, and People teams to enhance employee experiences.
• Resilience and problem-solving aptitude suitable for fast-moving work environments.
• High discretion and sensitivity when managing confidential and sensitive information.
• Continuous learning mindset with eagerness for professional growth.

Compensation & Benefits

US-based applicants are offered an annual salary range between $114,000 to $145,000 in addition to equity and benefits, with salary determined by role, level, and geographic location.

Company Principles

• Default to Action: Act quickly and deliberately.
• Be One Unstoppable Team: Support and champion one another.
• Champion the Customer: Define success through customer outcomes.
• Act Like an Owner: Take responsibility for the company’s success.

Diversity & Inclusion

Attentive values the strength in diversity and fosters an inclusive, equitable, and discrimination-free environment for all employees and applicants. The company is committed to providing reasonable accommodations throughout the hiring process to candidates with disabilities.