Senior Manager, Strategic Product Adoption - U.S. Remote Role

About Common App

Common App is a nationwide nonprofit organization committed to promoting access, equity, and integrity within college admissions. Serving over a million students annually, including one-third who are first-generation college applicants, Common App offers a free online application used by more than 1,100 diverse member colleges and universities across the United States.

Position Overview

The Senior Manager of Strategic Product Adoption leads efforts to expand and increase usage of multiple products and programs such as First-Year Application (FYA), Transfer, Direct Admissions, and Data Analytics & Benchmarking tools among member institutions. This role partners with Member Services and acts as the primary spokesperson and subject matter expert during webinars, presentations, and conferences to advocate for these services. A critical function involves aligning with product strategy and marketing teams to ensure offerings meet members' priorities and supporting enrollment consulting firms serving the membership.

Responsibilities

• Drive strategic growth in adoption and usage of multiple Common App products and programs among member colleges and universities.
• Serve as a key spokesperson and subject-matter expert representing Common App's services to stakeholders through various communication channels including webinars and conferences.
• Collaborate closely with the Director of Member Services to link member needs with product strategy and marketing efforts.
• Promote awareness and usage of Common App products within enrollment consulting companies serving member institutions.

Qualifications

• Must reside within the United States.
• Willingness to travel up to 30% annually, including attending two Common App retreats per year.
• Bachelor’s degree or higher in Business, Education, Communications, or related fields, or equivalent experience.
• 5 to 8 years of relevant experience in enrollment or admissions, communications, account management, or customer service.
• 2 to 4 years of experience managing teams.
• Familiarity with higher education admissions processes and member institution requirements.
• Experience with Common App products, systems, and tools.
• Knowledge of account management and customer service best practices.
• Excellent verbal, written, and interpersonal communication skills, including engaging diverse audiences effectively.
• Strong organizational skills and ability to manage multiple projects concurrently in a collaborative team environment.
• Demonstrated problem-solving, analytical reasoning, sound judgment, and adaptability to lead through change.
• Ability to build and maintain productive relationships with stakeholders by proactively engaging and collaborating on organizational priorities.
• Promote innovation and continuous improvement within the team culture.
• Proficient in Microsoft Office, Salesforce, Acuity Scheduling, and Google Suite.
• Experience coaching or mentoring team members.

Preferred Skills

• Strong analytical capabilities.
• Ability to operate effectively within a matrix organizational structure.

Compensation and Benefits

• Annual salary range: $115,000 to $120,000.
• Virtual-first work environment valuing work-life balance.
• Paid Time Off including seven company holidays, nine floating holidays (prorated based on start date), sick leave, and a monthly mental health day.
• Choice between PC or Mac laptop and optional peripherals with a one-time office setup stipend.
• Monthly stipends for remote work and mobile expenses.
• Competitive market-based salary with performance bonuses.
• 403(b) retirement plan with 5% company contribution plus an additional 5% match, subject to a 3-year vesting schedule, participation available immediately.
• Health insurance options including medical, vision, and dental with coverage starting on hire date; Health Savings and Flexible Spending Accounts available depending on plan selected.
• Company-provided life, accidental death and dismemberment (AD&D), short-term and long-term disability insurance, with options to purchase additional coverage for self and dependents.
• Access to Maven virtual clinic for women's and family health.
• Annual funds allocated for professional development and opportunities for career growth within the organization.
• Additional benefits such as Employee Assistance Program, will preparation services, travel assistance, pet insurance, and family accounts for password management software.

Additional Information

• This role requires travel up to 30% annually for key organizational events.
• Applicants should protect their personal information: Common App never extends job offers without interviews, requests fees or payments, asks for sensitive banking information, or directs candidates to third-party services for visas or documentation.
• Applicants are advised to report suspected scams to authorities such as the FTC or state attorney generals.