Senior Director of Product Management - Intake, Orchestration & Platform

About Coupa

Coupa drives margin improvements through a community-powered AI platform and a total spend management solution tailored for businesses of all sizes. Leveraging spend data from over 10 million buyers and suppliers worldwide, Coupa AI offers predictive and automated insights that help optimize business decisions and increase profitability.

Why Work With Us?

• Cutting-edge Innovation: We lead by adopting advanced technologies to enhance customer efficiency and transparency in spend management.
• Team-Oriented Culture: Our environment fosters cooperation, transparency, and a collective dedication to quality.
• Global Reach: Your contributions influence clients and business operations worldwide.

Role Overview

As the Sr. Director of Product Management for Intake, Orchestration & Platform at Coupa, you will spearhead the vision, planning, and delivery of two crucial areas: the next-gen business process automation that acts as Coupa's initial interface and the core platform features underpinning the entire suite. You will bridge enterprise workflows, AI-driven automation, platform architecture, and user experiences, representing customer needs and amplifying your team's impact. Your leadership will shape how Coupa processes complex intake requests, coordinates cross-team workflows, integrates diverse technology stacks, and provides scalable platform services that foster innovation across products. Leading and cultivating a team of Product Managers, you will set high standards in product development while empowering domain ownership. Success in this role requires a fusion of strategic outlook, technical and business expertise, people leadership, and a passion for turning vision into action. Frequent engagement with customers and executives to identify operational challenges and create innovative automated solutions is essential.

Key Responsibilities

• Define and lead the strategic direction and roadmap for Intake & Orchestration procurement processes and the fundamental platform capabilities, ensuring alignment with company goals and AI-driven product strategies.
• Mentor and expand a team of Product Managers focused on Intake & Orchestration and Platform, nurturing a culture centered on customer focus, data-driven insights, and product excellence.
• Acquire deep understanding of orchestration and platform functions, including intake handling, workflow automation, integration platforms (iPaaS), APIs, extensibility, and shared platform services spanning spend management domains.
• Collaborate closely with cross-functional leaders in Engineering, UX, AI research, and Architecture to deliver user-friendly front door experiences and robust, scalable platform foundations.
• Promote capabilities that enable business users to input plain-language requests automatically routed and fulfilled across the organization through standard orchestration and platform services.
• Engage with customers, prospects, industry analysts, and executives to validate strategies, promote the roadmap, and serve as the product vision ambassador during sales and client interactions.
• Coordinate with other product leaders to guarantee seamless integration and alignment across Coupa solutions, advocating for platform-centric approaches and reusable orchestration patterns.
• Identify and track performance indicators (such as adoption, user engagement, Net Promoter Score, and revenue impact) balancing innovation with management of technical debt and engineering quality.

Required Qualifications

• 5 to 8+ years of experience in product management within SaaS or cloud-based companies, including over 3 years managing and developing product management teams.
• Demonstrable expertise in B2B workflow automation, integration platforms (iPaaS), enterprise intake/request processing, or platform product management involving APIs, extensibility, and shared services.
• Successful history of crafting and implementing platform strategies that serve multiple product lines, balancing the priorities of business users, developers, and partners.
• Strong understanding of contemporary automation and platform design principles such as no-code solutions, AI-native workflows, API orchestration, microservices, and multi-tenancy, coupled with a focus on exceptional usability.
• Hands-on leadership with proven ability to manage complex, data-intensive systems, transforming them into intuitive experiences accompanied by compelling product storytelling.
• Excellent communication skills and executive presence, capable of influencing senior leaders, aligning cross-functional teams, and external product representation.
• Proactive, collaborative approach with data-driven decision-making strengths in product management and prioritization.
• Competence in managing technical debt while fostering innovation and upholding rigorous engineering, security, and quality assurance standards.

Diversity and Inclusion

Coupa commits to equal opportunity employment and an inclusive workplace environment where fairness governs hiring, compensation, training, and evaluation practices.

Data Privacy and Recruitment Process

Applications are handled in line with Coupa's Privacy Policy, including the use of AI tools to support application review and hiring decisions, while final selections remain human-made. Recruiters' inquiries or resumes are not accepted.

Compensation

Salary offers are based on non-discriminatory criteria such as skills, experience, and location.

Employee Well-being Benefits (US Employees)

• Two annual company-wide paid wellness days to recharge globally.
• A paid day off for your birthday or chosen date during your birthday month.
• 40 hours of paid volunteer time off annually to support community causes.
• Complimentary, confidential 24/7 counseling and assistance programs covering emotional support, work-life, financial, legal, and new parent resources.
• Business travel protection with comprehensive medical and safety support during business trips.
• Referral bonuses for successful candidate introductions.

Additional competitive benefits, including health insurance, retirement plans, and life or accident coverage, are offered based on your work location and detailed during recruitment.