Manager Product Management

Overview

Mastercard's Merchant Cloud and Acceptance initiatives are central growth priorities in the Asia Pacific region. The team focuses on empowering acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering exceptional experiences across digital and physical commerce channels. The goal is to establish Mastercard Merchant Cloud as the dominant platform for payment acceptance in the region.

Role Responsibilities

• Identify and evaluate new business opportunities for Merchant Cloud across APAC using data analytics and market insights.
• Carry out customer segmentation and analyze customer lifecycle to identify expansion, cross-selling, and product adoption prospects.
• Examine transaction and market data to pinpoint valuable customer segments.
• Develop and maintain analytical frameworks, including opportunity sizing, sales funnel analysis, conversion metrics, and pipeline tracking tools to assist internal decision making.
• Create integrated datasets and insight reports by combining multiple data sources for internal usage.
• Translate diverse datasets into actionable insights and structured recommendations to support prioritization.
• Collaborate with cross-functional teams to validate data and provide analytics support without participating in commercial decisions.
• Deliver data-driven benchmarking and insights to reinforce Mastercard's value propositions and differentiation in the Merchant Cloud and Acceptance sectors.
• Analyze client trends, develop dashboards, and create reports for internal performance monitoring and decision support.
• Work with technology and payments teams to bolster pipeline development through data reporting and opportunity evaluation models.

Candidate Profile

• Experience in payments, fintech, or e-commerce sectors within APAC, ideally familiar with acquirers, PSPs, merchants, or acceptance platforms.
• Strong data analysis skills, including mandatory advanced Excel proficiency, with preference for experience in Tableau or Power BI.
• Ability to work with multi-source data and synthesize into clear, actionable business outputs.
• Familiarity with supporting multi-market product launches using dashboards, account analytics, and business intelligence to guide commercial choices.
• Skilled at converting complex data into straightforward narratives understandable by non-technical audiences.
• High ownership, proactive self-starter attitude, and effective problem-solving abilities.
• Entrepreneurial approach with a bias toward action and capability to provide structure in complex matrix organizations.