Senior Director of Operations

About the Company

The Capital Markets Association of Zambia is a comprehensive membership organization aimed at boosting involvement in Zambia's capital markets among individuals, corporations, and institutional players. Membership spans issuers, arrangers, brokers, wealth managers, planners, and investors engaged in both primary and secondary markets. The association is dedicated to promoting capital markets through policy advocacy, stakeholder dialogue, lobbying efforts, establishing standards, and sharing information. It also facilitates constructive cooperation between market participants and regulatory authorities, enhancing the robustness and regulation of Zambia's capital markets.

Role Overview

This full-time senior leadership position, based remotely, involves directing the operational strategy, systems, and procedures of the association to ensure optimal service delivery to members and stakeholders. Responsibilities include managing daily functions, refining operational workflows, and driving cross-departmental initiatives that underpin policy advocacy, member relations, and information dissemination. The role requires leading and coaching operational teams, overseeing performance metrics, managing budgets and allocation of resources aligned with organizational targets. Collaboration with executive leadership for strategic planning, elevating member service quality, and instituting operational best practices to advance Zambia's capital markets development are integral to this position.

Qualifications

• Proven expertise in managing operations, including process improvement and coordination across departments.
• Strong analytical capabilities for informed decision-making, monitoring performance indicators, and reporting results.
• Demonstrated leadership and team management skills, encompassing coaching, motivating, and collaborating with diverse teams.
• Experience in budgeting, financial management, and resource allocation within a complex organizational context.
• Dedication to delivering excellent customer service, engaging stakeholders effectively, and supporting member needs.
• Background in financial services, capital markets, or similar professional associations is highly preferred.
• Exceptional communication skills, strategic mindset, and problem-solving aptitude.
• Minimum qualification of a Bachelor's degree in Business Administration, Finance, Economics, or related disciplines; advanced degrees are a plus.
• Familiarity and comfort with remote work technologies and operating efficiently in a distributed team environment.