Senior Case Manager - Personal Injury & Commercial

Overview

Join Allianz Australia as a Senior Case Manager located in either Hobart or Launceston, Tasmania. Allianz is recognized as one of the Best Workplaces in Australia 2025 and is committed to a supportive, inclusive, and sustainable work environment. The company focuses on caring for customers, staff, and the planet while fostering growth and global opportunities.

Role Description

This position is a versatile role without a fixed portfolio, providing temporary support to various teams during absences or spikes in workload. It offers a broad exposure to different business areas and a chance to enhance claims management expertise.

Key Duties

• Facilitate cost-efficient outcomes by navigating within relevant legislation and addressing return-to-work barriers for individual claims.
• Make critical liability judgments, collect necessary information, investigate claims, and evaluate treatments and rehabilitation needs.
• Ensure timely completion of case management tasks while prioritizing a positive customer experience and prompt handling of inquiries.
• Build and maintain trusting relationships with customers and collaborate effectively with stakeholders to achieve successful results.
• Contribute actively toward meeting business objectives and participate in departmental initiatives.
• Demonstrate empathy towards injured workers, supporting their recovery journey compassionately.
• Remain updated on technical knowledge across all claims management areas and comprehend legislative changes and their practical impacts.

Candidate Profile

• At least 3 years of case management experience within Tasmania Workers Compensation system.
• Proven ability to support individuals with complex injuries.
• Experience mentoring fellow case managers.
• Strong organizational and planning skills to handle multiple priorities and resource demands effectively.
• Excellent communication skills, able to convey messages clearly, persuasively, and empathetically.
• Customer-oriented with the ability to understand client perspectives genuinely.
• Capable of managing challenging situations with professionalism and responsiveness.
• Interest in adopting new technologies to stay current in a digitally evolving environment.

Benefits and Culture

• Inclusive workplace fostering authenticity and diversity with a strong focus on customer outcomes.
• Flexible hybrid work options and personalized workplace accommodations for work-life balance.
• Opportunities for career growth including mentoring, development programs, global mobility, and access to an extensive learning library.
• Financial and wellness perks including discounts on company products, retail, technology, travel, and participation in a share purchase plan.

Company Values and Equal Opportunity

Allianz is a global leader in insurance and asset management which embraces integrity, fairness, inclusion, and trust. The company promotes equal opportunities for all employees regardless of background or personal characteristics.

Additional Information

Applicants needing recruitment adjustments are encouraged to contact Allianz confidentially. Allianz issues communications only from official company email domains ending with @allianz.com.au or equivalent official domains. Any emails from other addresses are scams and should be disregarded.