Senior Case Manager - Personal Injury & Commercial

About Allianz

Allianz is a globally recognized insurance and asset management leader, committed to caring for customers, the environment, and its employees. Renowned as one of Australia's Best Workplaces 2025, Allianz fosters an inclusive environment that encourages lifelong learning, development, and global mobility. The company supports sustainability, mental health, and well-being, striving to make meaningful societal contributions.

Role Overview

The Senior Case Manager position is based in Hobart or Launceston, Tasmania, and operates on a full-time basis. This dynamic role supports various teams as needed without managing a dedicated portfolio, offering exposure to different business areas and opportunities to enhance claims management expertise. The successful candidate will champion customer service and assist injured workers through their recovery, aiming for positive outcomes and an excellent customer experience.

Key Responsibilities

• Assist the business and customers to achieve cost-effective results within legislative frameworks, identifying and addressing barriers to return-to-work for individual claims.
• Make critical liability determinations, gather information, investigate claims, and assess reasonable and necessary treatment and rehabilitation needs.
• Ensure timely completion of all case management tasks while prioritizing quality and positive customer experiences, taking accountability for prompt enquiry resolutions.
• Build trusted relationships with customers and maintain effective collaboration with key stakeholders to drive successful outcomes.
• Contribute proactively to achieving business objectives and engage in departmental projects as required.
• Exhibit empathy towards injured workers’ needs and demonstrate a strong desire to support their recovery.
• Maintain and enhance technical knowledge across all aspects of claims management.
• Stay informed of legislative changes and understand their practical implications.

Candidate Profile

• At least 3 years of case management experience within Tasmania Workers Compensation.
• Familiarity with managing cases involving complex injuries.
• Experience mentoring other case managers.
• Strong ability to plan, prioritize, organize tasks, and manage competing demands effectively.
• Excellent oral and written communication skills enabling clear, impactful, and persuasive dialogue.
• Customer-centric mindset with empathy allowing a deep understanding of client perspectives.
• Professional and responsive approach to handling challenging situations.
• Enthusiasm for leveraging emerging technologies to thrive in a digitally evolving environment.

Benefits and Workplace Culture

• Be part of an inclusive and supportive team that values authenticity and focuses on delivering excellent customer outcomes.
• Flexible hybrid work options and accommodations to support work-life balance.
• Opportunities for career advancement through mentoring, professional development, and global mobility, supported by access to extensive learning resources.
• Financial and wellness benefits including discounts on Allianz products and services, retail, technology, travel, financial wellness programs, and the employee share purchase plan.

Additional Information

Allianz embraces diversity and equal opportunity, welcoming applications from all backgrounds and protected groups under applicable laws. The company promotes integrity, fairness, inclusion, and trust within its culture.

Should candidates require support or adjustments during recruitment, confidential assistance is available via the specified contact.

Security Notice: Allianz will only communicate from official email domains ending with @allianz.com.au or other legitimate Allianz domains. Caution advised against unsolicited emails from unofficial addresses potentially indicative of scams.