Senior Account Manager

About Katalys and the Role

Katalys is a performance marketing technology company focused on the telehealth and health/wellness sectors. We empower advertisers and publishers to boost revenue by integrating proprietary affiliate commerce tracking technology with a hands-on managed services approach tailored to brand partnerships.

As a Senior Account Manager, you will play a crucial role in driving revenue success within the Brand Department. Your primary responsibility is to manage and support Katalys' strategic advertiser accounts, particularly across telehealth, prescription (RX), and emerging segments. This role requires providing fully managed services, maintaining deep account knowledge, identifying performance growth opportunities, swiftly resolving issues, and serving as a strategic liaison between clients and internal teams.

Responsibilities

• Serve as the key contact for strategic accounts managing daily communications, performance evaluations, and handling escalations.
• Oversee the health of assigned accounts throughout their complete lifecycle from onboarding through growth and issue resolution.
• Gain comprehensive insights into clients’ market positioning, product/service features, unique selling points, and compliance obligations.
• Generate and present progress reports to clients and senior organizational leaders.
• Continuously monitor account performance to detect irregularities or opportunities and communicate findings to clients and internal teams.
• Coordinate with technical and affiliate teams to troubleshoot issues related to tracking, payouts, and integrations.
• Maintain meticulous client data within CRM systems and the Katalys platform.

Qualifications and Requirements

• Minimum 4 years of experience in account management, ideally within affiliate marketing, performance marketing, or digital media fields.
• Knowledge of affiliate tracking platforms, attribution models, and the dynamics between publishers and advertisers.
• Demonstrated ability to work effectively across diverse and complex teams with varying working styles and personalities.
• Track record of consistent positive contributions in fast-paced environments.
• Strong communication skills suitable for engaging client leaders at all organizational levels.
• Capable of independent work with strong time and task management for self and team deliverables.
• Creative and critical problem-solving abilities to support and expand assigned account portfolios.
• Experience with AI tools such as Gemini, Claude, or ChatGPT is a plus.
• Bachelor’s degree preferred; equivalent relevant experience also considered.

Required Skills

• Exceptional written and verbal communication, including executive-level client interactions.
• Proficient data analysis skills to recognize trends and convert insights into actionable strategies.
• Highly organized, detail-focused, and dependable to follow through on commitments reliably.
• Familiarity with G Suite applications; experience with HubSpot or a similar CRM platform is advantageous.
• Strong orientation towards problem-solving, especially regarding technical and operational challenges.
• Basic knowledge of compliance issues within health/wellness marketing, including FTC guidelines and platform policies, is beneficial.