Scaled Customer Success Manager, UKI

About the Company

This role is with Notion, an AI-powered collaborative workspace that brings knowledge, projects, meetings, and intelligent tools into one place so teams can work with greater speed, clarity, and less fragmentation. It is used by individuals, small groups, and enterprise teams across the world. The company values strong craftsmanship, durable product building, and the belief that great work remains deeply human, even in the AI era.

About the Role

As a Scaled Customer Success Manager for UKI, you will oversee a sizable customer portfolio across EMEA and help users adopt and expand their use of the platform through structured consultations, training sessions, and assisted programs. You will run large-scale outreach to the right stakeholders, partner closely with sales colleagues, and act as a product advocate who helps customers improve their workflows and get stronger value from the product. The role also involves spotting accounts with unused potential, creating success plans, and contributing insights that shape broader growth strategy.

Key Responsibilities

• Own and manage a broad set of customer accounts across the EMEA region.
• Support onboarding and expansion through tailored consultations, enablement sessions, and assistant-led programs.
• Build and execute outreach campaigns aimed at key contacts to encourage adoption.
• Collaborate with sales partners to strengthen product usage and customer success.
• Represent the product internally and externally, helping customers improve their workflows and maximize return on investment.
• Identify strategic accounts and drive monthly active user growth as well as seat expansion.
• Reach out proactively to customers who are underutilizing the platform and create action plans to improve outcomes.
• Contribute customer insights that influence company growth strategy.

What You’ll Achieve

• Expand adoption and growth for a widely loved product used by large enterprises, individuals, and mission-driven organizations.
• Help shape the early foundation of Customer Success and sales-assisted motions.
• Act as a trusted advisor by leading training, onboarding, and working sessions for customers.
• Share customer feedback and product insights that help guide future improvements.
• Develop your capabilities while working on high-impact, fast-moving challenges.

Experience and Skills Needed

• At least 3 years of experience in a fast-growing software environment.
• Proven success in a Customer Success or Account Management position.
• Experience handling a high volume of accounts.
• Strong self-motivation and a consistent drive to perform well as part of a team.
• A growth-oriented mindset and comfort working in an early-stage, evolving function.
• A genuine interest in helping others succeed and grow.
• Ability to adapt quickly in a changing business and market environment.
• Comfort building relationships, understanding customer needs, and solving business problems.
• Willingness to use AI tools to work more efficiently and improve outcomes.

Preferred Qualifications

• Experience creating Customer Success playbooks or scalable processes.
• Background in scaled program management or building Outreach campaigns.
• Prior experience using Notion.
• Interest in data and insights, with exposure to Salesforce and Gainsight.
• Experience as an early or first hire at a fast-growing startup.
• Strong technical aptitude.

Compensation

The estimated total on-target earnings for this role are €89,000 to €100,000 per year, including base pay and incentive compensation. Final compensation may differ based on location, role scope, complexity, and the candidate’s experience and expertise. The company also offers cash compensation, equity, and benefits.

AI Expectations

The company does not require deep AI specialization for every role, but it does expect employees to be curious, experiment with new tools, and use AI as a collaborative aid in their work. For certain positions, AI fluency may be explicitly required.

Equal Opportunity and Accommodations

The employer is committed to hiring people from a wide range of backgrounds and encourages candidates to apply even if they do not meet every requirement. Employment decisions are made without discrimination based on protected characteristics. Qualified applicants with criminal histories may be considered where permitted by law. Reasonable accommodations are available during the hiring process for individuals with disabilities or disabled veterans.

Application Notice

By submitting an application, you acknowledge that the company and its affiliates will collect and process your information in line with its recruiting privacy policy.