Sales Representative, Supply Chain and Logistics B2B

Company overview

Chit Chats Express helps Canadian entrepreneurs ship more easily, with lower barriers and more affordable access to domestic and international shipping. The company supports businesses of all sizes as they grow and compete in e-commerce markets worldwide.

This is a growth-focused, collaborative environment for someone who is driven by the company’s mission and enjoys helping businesses solve shipping challenges.

Role summary

The Sales Representative plays a key role in finding new business, assessing whether prospects are a good fit, and turning qualified opportunities into active clients. The position centers on relationship-building with prospective customers, learning their shipping requirements, presenting suitable Chit Chats solutions, and helping them move through the buying process.

The role also involves lead follow-up, discovery conversations, proposal support, and coordination with internal teams so clients can be transitioned smoothly into onboarding and account management after the sale.

What you will do

• Find and develop new business through outbound prospecting, incoming inquiries, referrals, marketplace research, and re-engagement campaigns.
• Run discovery conversations to learn about shipping volumes, current carriers, pain points, platform use, service requirements, and growth plans.
• Assess prospects using commercial fit, shipping profile, compliance needs, operational practicality, and revenue potential.
• Present Chit Chats services in a clear, professional way and adapt the conversation to each prospect’s needs.
• Prepare simple pricing comparisons, savings summaries, proposals, and follow-up documents.
• Partner with Sales Management, Data, Product, and Operations when more complex pricing or service questions arise.
• Keep CRM records accurate for leads, opportunities, and client details.
• Track outreach, follow-ups, next steps, and pipeline stages consistently.
• Work with Onboarding and Account Management to ensure a seamless handoff after closing.
• Maintain steady, professional follow-up to move opportunities forward.
• Surface client feedback that may guide future products, service improvements, marketing efforts, or partnerships.
• Support sales campaigns, industry-specific outreach, and market research work.
• Work toward or exceed targets for activity, pipeline growth, conversion, activations, and revenue.

What the employer is looking for

• Excellent written and spoken communication skills.
• Experience reaching out to clients in logistics/B2B is a strong advantage.
• Prior sales experience in logistics or supply chain B2B is also a strong advantage.
• Comfort with cold outreach, discovery calls, follow-up activity, and client presentations.
• A client-focused mindset with the ability to uncover pain points and recommend workable solutions.
• Strong organization and the ability to juggle multiple prospects at different stages.
• Willingness to learn the company’s services, pricing, shipping workflows, compliance expectations, and operational processes.
• Experience with CRM systems, Google Workspace, Microsoft Office, and basic reporting tools.
• Good problem-solving ability and comfort coordinating across internal teams.
• Self-driven, resilient, and motivated by sales targets.
• Ability to balance revenue growth with client fit, profitability, and operational feasibility.

Qualifications

• Post-secondary education or an equivalent combination of education and experience.
• 2 to 5+ years of experience in sales, business development, customer success, account management, or sales support within logistics or supply chain.
• Experience in e-commerce, shipping, logistics, marketplaces, or services for small businesses is considered an advantage.
• B2B sales experience, especially in logistics, transportation, or a related field, is an asset.

Compensation and benefits

• Starting salary of $58,000 per year, with eligibility for a tiered commission-based sales incentive plan.
• Employer-paid group benefits covering health, dental, and vision at 80%, available after 3 months.
• Annual year-end bonus.
• Two weeks of paid vacation, negotiable.
• Paid birthday leave.
• GRSP eligibility after 3 months of employment.

Additional information

Only candidates selected for an interview will be contacted.

The successful candidate must complete reference checks and a criminal background check before starting employment.

As a federally regulated employer, the company supports employment equity and encourages qualified applicants from designated groups to apply.