Sales Manager

About CHANEL

CHANEL is a leading global creator, manufacturer, and distributor of luxurious products such as Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Since its founding by Gabrielle CHANEL in 1910, the brand has maintained a strong dedication to exceptional craftsmanship and delivering high-end products. With over 32,000 employees worldwide, CHANEL thrives as an independent company centered around core values including outstanding creation and client experience, nurturing human potential, and positively impacting people, communities, and the environment. The brand also invests heavily in arts, culture, innovation, sustainability, and research & development.

Role Overview

As a vital member of the boutique management team, the Sales Manager oversees the Sales, Visual Merchandising (VM), and Alteration teams ensuring flawless daily operations on the floor. This role demands delivering an outstanding client service experience while combining strong fashion sense with brand sensitivity and deep knowledge of CHANEL's history and vision.

Key Responsibilities

• Lead and motivate Fashion Advisors to embody the brand's progressive style and offer personalized, exceptional client experiences, aligned with the House strategy.
• Recruit, mentor, coach, set objectives, and conduct performance reviews for team members to foster individual growth and team collaboration.
• Cultivate knowledge sharing and teamwork by encouraging partnerships between sales staff and back-office teams.
• Organize team briefings and conduct floor coaching sessions to enhance style expertise and client service quality.
• Ensure adherence to CHANEL's premium client service standards including hospitality, product knowledge, sales ceremony, after-sales service, and brand posture.
• Collaborate with the Boutique Director and local offices to develop strategic client recruitment, retention, and reactivation plans based on in-depth boutique KPI analysis.
• Act as a brand ambassador representing CHANEL’s style, values, and collections both within the boutique and externally at client or industry events.
• Maintain the boutique's luxurious appearance, coordinating with Operations Manager for upkeep, and supervising collection displays and window presentations per VM guidelines.
• Manage sales strategies and initiatives across all product lines in partnership with Boutique Director, monitoring sales performance and implementing action plans for growth.
• Analyze customer trends and competitor activities to optimize merchandising and sales approaches.
• Facilitate effective client conflict resolution sensitively and professionally.
• Support operational efficiency by implementing new tools and services and ensuring proper stock management and floor replenishment.
• Assist in workforce scheduling to align sales team strength with customer traffic patterns and business needs.

Candidate Profile

• Passion for CHANEL’s heritage, people leadership, and fostering meaningful client relationships focused on inclusivity and connection.
• Strong interpersonal skills to collaborate, influence, and manage within a complex and fast-moving environment.
• Capacity to multitask, innovate, and embrace new challenges with a creative mindset.
• Excellent communication abilities and a drive to continuously learn and develop professionally within the luxury retail sector.
• Minimum of 4 years of proven experience in sales or floor management roles.
• Effective people management skills characterized by engagement, clear communication, a focus on performance, empathy, integrity, and decisiveness.
• Self-motivated, positive, independent, and ethically sound in all business conduct.
• Committed to delivering a superior client experience with a passion for luxury and beauty products.

Company Commitment

CHANEL is dedicated to fostering an empowering work environment where employees can excel by leveraging their strengths and seizing development opportunities. The company values true collaboration, respect, and diversity as core to its success and offers competitive rewards, well-being programs, continuous learning, and parental leave to support its global team.