Sales Assistant - Sports

Company Overview

GMG is a global leader in the well-being industry, involved in retailing, distributing, and manufacturing a diverse range of prominent international and local brands within sports, food, and health sectors. With a vision to motivate people to succeed in ways that positively impact the world, GMG operates across the Middle East, North Africa, and Asia, managing over 120 brands. The company is owned and managed by the Baker family and has four primary business areas: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.

Role Summary

The Sales Assistant for Sports is accountable for promoting products and services to customers, aiming to maximize sales opportunities while delivering outstanding customer service.

Key Responsibilities

• Explain product characteristics and benefits, and demonstrate proper use and handling.
• Inform customers about brand quality standards and product specifications.
• Guide customers in choosing products that best meet their needs and respond effectively to their inquiries to facilitate purchase decisions.
• Provide details about warranties, features, upkeep, and care for products.
• Address customer needs, resolve complaints or escalate when necessary, ensuring exceptional service quality.
• Stay updated on new product launches, promotions, and sales events.
• Achieve sales targets through effective sales methods including upselling and cross-selling.
• Ensure accuracy of promotions and pricing in compliance with company policies.
• Calculate sale prices and discounts accordingly and maintain accurate sales records.
• Handle cash transactions, credit payments, issue invoices and receipts accurately, and perform cashier duties if required.
• Implement after-sales procedures, adhering strictly to repair and return policies.
• Follow company loss prevention, inventory control, and operational guidelines.
• Assist in store merchandising by organizing product placement and display.
• Maintain excellent housekeeping and personal grooming standards within the store.

Self-Management

• Set performance targets collaboratively with the manager annually and strive to meet these goals.
• Take initiative in personal development by identifying learning needs and agreeing on development plans.
• Continuously update professional knowledge, skills, and techniques through ongoing education and growth.

Qualifications and Skills

• Completion of High School or Diploma.
• One to three years of relevant experience in sales.
• Deep understanding of products and brands.
• Strong interpersonal communication skills.
• Customer service focused approach.