Safety Agent - DoubleTree by Hilton Resort & Spa Marjan Island

Job Overview

Join Hilton as a Safety Agent at DoubleTree by Hilton Resort & Spa Marjan Island, where your role is pivotal in ensuring a secure and safe environment for guests, staff, and visitors alike. Your presence and proactive actions will help maintain a welcoming atmosphere while preventing and addressing safety and security concerns throughout the hotel premises.

Key Responsibilities

• Surveil the hotel’s interior and exterior areas continuously to detect and mitigate potential safety hazards, security threats, and any undesirable conditions, safeguarding people and property.
• Conduct scheduled security patrols and inspections to uphold safety standards and maintain a secure environment.
• Assist in preliminary investigations by collecting pertinent information, documenting incidents meticulously, and supporting management with comprehensive reports and follow-up measures.
• Maintain and update thorough documentation including security and incident reports, patrol logs, and related records to ensure accuracy.
• React swiftly and effectively to emergencies such as fires, medical situations, accidents, and other safety threats, prioritizing protection of everyone on site.
• Monitor and maintain fire prevention and life safety equipment and systems, ensuring full compliance with hotel policies and legal regulations.
• Support management in handling disturbances, accidents, and other urgent security matters requiring immediate intervention.
• Deliver top-notch guest service by addressing inquiries, concerns, and requests professionally and efficiently.
• Uphold health and safety protocols, adhering to Occupational Health & Safety (OH&S) guidelines, internal policies, procedures, and emergency response plans.

Qualifications and Attributes

• Previous experience in security roles, ideally within hospitality or high-traffic environments, is highly valued.
• Valid certifications in fire safety, first aid, and emergency procedures enhance your suitability for the role.
• Strong familiarity with safety protocols, risk assessments, and incident response strategies.
• Excellent communication and interpersonal skills to engage professionally with guests, colleagues, contractors, and visitors.
• Personal presentation and professionalism aligned with Hilton’s brand and company standards.
• Experience with CCTV monitoring, access control systems, and security documentation is a distinct advantage.
• Ability to remain calm under pressure, solve problems efficiently, and make informed decisions promptly.
• Team player mentality coupled with a strong focus on guest satisfaction and service excellence.
• Flexibility and adaptability to react to dynamic situations, emergencies, and operational needs effectively.

About Hilton

Hilton is a global leader in hospitality with a legacy of welcoming over 3 billion guests. We commit to fostering an enriching workplace culture recognized globally for excellence and inclusivity. Join us and be part of a team that embodies integrity, leadership, teamwork, accountability, and a passion for hospitality.

Employee Benefits

• Enjoy exclusive travel privileges with deeply discounted room rates, such as 110 nights per year at rates as low as $40 per night at Hilton’s world-class hotels.
• Paid parental leave available for eligible employees, including partners and adoptive parents.
• Access to crisis concierge services that provide practical support and emotional care during difficult times.
• Mental health resources are provided via the Care for All hub, along with free counseling and support options through the Employee Assistance Program where available.
• Note: Benefits may vary based on location and employment terms and are subject to specific program conditions.