Room Attendant

Role overview

In this position, you will help create an excellent guest stay by keeping bedrooms, bathrooms, and shared corridor areas clean, well maintained, and presented to a very high standard. The role is practical and hands-on, with a strong focus on spotless housekeeping, attention to detail, and efficient work that consistently meets and exceeds guest expectations.

About the working culture

The employer values individuality, genuine relationships, and memorable guest experiences. Team members are encouraged to bring their own personality, take responsibility for their work, learn new abilities, and develop their careers. While prior experience is useful, a positive attitude, energy, and comfort working with people are considered more important.

Team values

• We Can & We Do: Show up ready to make a meaningful difference, complete work to a high standard, follow the correct approach the first time, meet room productivity targets, and maintain brand standards consistently.
• We Will: Treat colleagues with respect and dignity, work without ego or unnecessary conflict, support one another during busy periods, and cooperate as a team.
• We Care: Consider the effect of your actions on guests, the community, and coworkers; protect guest privacy and belongings; use cleaning materials carefully to reduce waste; and remain friendly, approachable, and professional in guest areas.

Key duties

• Clean and service guest rooms, bathrooms, and corridors to a very high level of cleanliness and presentation.
• Replenish guest toiletries, linen, and other supplies, and respond quickly and positively to guest requests.
• Keep your housekeeping trolley tidy, organised, properly stocked, and ready throughout the shift.
• Report maintenance problems, damage, or missing items to the leadership team as soon as they are identified.
• Follow all health, safety, hygiene, and COSHH requirements while using cleaning chemicals and equipment safely.

How success is supported

The company promotes ownership and integrity, giving you the freedom to manage your room allocations, maintain your pace, and take responsibility for your own performance. Training is provided to help you build skills, and feedback from inspections and audits is used to support continuous improvement. The wider goal is to keep improving guest satisfaction and mystery guest results together.

Perks and benefits

• Two complimentary gym memberships at your home hotel.
• Hotel stays starting from £20 across 35 hotels.
• 50% discount on food and drinks for you and up to five guests.
• 75% off Sunday dinner for up to six people.
• 25% off food and beverage for two friends or family members, even when you are not present.
• Access to hundreds of retail and lifestyle discounts through the company app.
• 24/7 mental health support through the Employee Assistance Programme.

Who this role suits

This opportunity is aimed at people who enjoy working in a dependable team, take pride in consistently high standards, and are motivated by delivering a great guest experience. Perfect CVs are not required; enthusiasm, personality, drive, and an interest in working with people matter most.

Application note

Applicants are invited to share why they enjoy working with people and why they would be a good fit for the role.