Retention Manager

Company Overview

WarriorBabe is dedicated to empowering women through personalized fitness and nutrition plans. The company offers bespoke macronutrient guidance and workout routines, complemented by one-on-one coaching, a dedicated app, and an active online community. WarriorBabe caters to women of all fitness levels and ages, aiming to foster continuous progression and the achievement of personal goals.

Our Mission

Our goal is to help 100,000 women reclaim their confidence and personal power.

Role Summary

Unlike many organizations focused purely on customer acquisition, WarriorBabe prioritizes customer retention as a chief growth driver. We seek a Retention Manager passionate about problem-solving, pattern recognition, and transforming potentially lost clients into long-term successes. This position integrates customer success, strategic planning, data analytics, and relationship management to maximize client retention and revenue.

Key Responsibilities

• Manage the entire renewal process from client identification to completed renewal, ensuring timely and documented communication.
• Maintain accurate forecasting and pipeline tracking to keep all renewal opportunities progressing.
• Proactively identify clients at risk of churn, analyze underlying causes, and collaborate with Coaching and Customer Success teams to find solutions.
• Lead and refine renewal discussions including messaging, discovery questioning, objection handling, and follow-up strategies to enhance client decision-making and retention results.
• Oversee key retention metrics such as renewal rates, revenue, churn trends, conversion rates, and forecast accuracy, and provide weekly actionable insights to boost business outcomes.
• Identify and nurture growth opportunities for VIP clients, managing ascension processes to extend their transformation journeys.
• Analyze cancellation reasons and client feedback to pinpoint areas for improvement in the customer experience.
• Continuously enhance retention systems by optimizing CRM workflows, automating processes, improving follow-ups, and refining reporting to create a scalable retention engine.

Success Indicators Within 90 Days

• Ownership of the renewal pipeline with established processes and reporting structures.
• Reduction in preventable churn.
• Improved renewal conversion rates.
• Regular delivery of insights positively impacting client experience and revenue retention.

Preferred Candidate Profile

• Background in Customer Success, Account Management, Retention, or Lifecycle Marketing.
• Strong analytical skills with a passion for data-driven opportunity identification.
• Systematic thinker with a focus on process improvement and organizational skills.
• Empathetic yet business-oriented communicator skilled in collaboration and client engagement.
• Proactive ownership mindset and adept problem-solving abilities.

Additional Advantages

• Experience managing subscription or membership renewal processes.
• Familiarity with HubSpot or comparable CRM platforms.
• Background in reducing churn within coaching, SaaS, fitness, or subscription-based sectors.
• Track record in developing retention strategies or lifecycle management frameworks.

Compensation Details

• On-Target Earnings between $85,000 and $110,000 per year.
• Base salary range from $70,000 to $85,000 annually.
• Quarterly performance bonuses linked to retention metrics, targeting a 50% renewal rate.