Renewals Sales Manager, Looker, Google Cloud

About the Role

As a Renewals Sales Manager for Looker under Google Cloud, you will be responsible for managing customer retention and maximizing revenue growth through the annual renewal cycle. This role requires close collaboration with sales and customer success teams to ensure timely renewals and high customer satisfaction. You'll use data insights to manage your portfolio and be accountable for retention metrics critical to Looker's ongoing success.

Google Cloud empowers organizations worldwide to digitally transform by providing enterprise-grade technology and sustainable development tools. Serving customers in over 200 countries, Google Cloud is a trusted partner for solving pivotal business challenges.

Key Responsibilities

• Oversee a portfolio of customers, ensuring renewals are completed on schedule with strong retention rates year after year.
• Lead the end-to-end renewal process alongside Sales and Customer Success teams to protect and enhance customer contracts and relationships.
• Conduct outbound communications and negotiations with clients regarding renewals. Prepare renewal proposals, verify pricing accuracy, and confirm compliance with company policies and terms.
• Collaboratively strategize renewal options and upsell approaches with Account Executives, identifying growth opportunities proactively. Maintain and deliver precise renewal forecasts.
• Utilize knowledge of product updates and AI technology advancements to articulate future product value aligning with customer renewals.

Required Qualifications

• A Bachelor’s degree or an equivalent mix of education and practical experience.
• At least 7 years in software sales, customer success management, or account management within the software sector.
• Proven experience promoting business intelligence or data visualization software solutions.
• Fluent English communication skills suitable for managing client relationships in the region.

Preferred Qualifications

• Familiarity with a variety of customer and commercial management technologies and tools.
• Quick learner with the ability to deeply understand Looker's product offerings and customer value proposition.
• Highly driven and goal-focused, capable of working autonomously.
• Strong verbal and written communication capabilities for client interactions.
• Demonstrated skill in customer discovery, negotiation, and closing deals.

Additional Information

Google prioritizes applicants who already have the legal right to work in Singapore without requiring visa sponsorship.

Google is committed to equal opportunity employment across diverse backgrounds and respects candidates with disabilities, providing reasonable accommodations as needed.