Receptionist - Premier Inn Hotels, Doha Education City

About Premier Inn

Premier Inn is the UK's largest hotel chain with over 900 locations across the UK, Germany, UAE, and Qatar. Operating in the Middle East through a partnership between Emirates Group and Whitbread PLC, Premier Inn is rapidly expanding with 11 existing hotels and several more in the pipeline. The brand is recognized for its commitment to excellence and has received numerous people and brand awards.

Role Overview

As a Receptionist, you'll be the welcoming face of the hotel, warmly greeting guests and assisting them efficiently during check-in and check-out. Your friendly and approachable demeanor will help manage guest expectations smoothly in a busy environment. Attention to detail is essential as you handle payment processing and maintain accurate records.

Key Responsibilities

• Welcome guests, visitors, and suppliers while providing prompt and courteous telephone support aligned with brand standards.
• Respond to guest inquiries regarding promotions, room rates, local activities, and events to provide accurate and helpful information.
• Ensure payments comply with cash handling procedures and efficiently manage reservations and cancellations.
• Identify and cultivate corporate leads to build long-term partnerships.
• Promote positive online customer feedback and increase brand mentions.
• Analyze guest feedback to identify improvement opportunities.
• Perform general administrative duties such as correspondence, email management, filing, and maintaining reception supplies to ensure smooth operations.
• Communicate effectively with all hotel departments to address guest requests and resolve complaints promptly.
• Adhere to safety protocols to safeguard all guests in line with established guidelines.

Skills and Requirements

• Customer-centric approach with excellent communication skills.
• Strong attention to detail and ability to multitask in high-pressure situations.
• Flexible and agile, capable of working independently and as part of a team.
• Highly organized and proactive in managing daily tasks.
• Proven ability to deliver exceptional customer service.
• Minimum one year of experience as a Hotel Receptionist in a Front Office role.
• Familiarity with Opera Property Management System (PMS).
• Proficiency in Arabic language (speaking, reading, and writing).

Benefits

• Competitive salary package.
• Accommodation and transportation provided.
• Medical insurance including dental coverage.
• Air tickets.
• Work hours that promote a balanced work-life schedule.
• Opportunities for career growth and development within the company.
• Supportive and engaging work culture emphasizing internal promotion and team success.