Receptionist / Administrator (2 Positions) at Medira Holistic Health Services

Overview

Medira Holistic Health Services is seeking two Receptionist/Administrator professionals to join their team. These roles will act as the initial point of contact for clients, assisting with appointment scheduling, communication management, administrative support, and record keeping. The positions are remote-based as the organisation is in the process of establishing a physical presence.

Key Responsibilities

• Welcome clients courteously and professionally.
• Manage incoming telephone calls, emails, and WhatsApp messages promptly.
• Arrange and oversee scheduling for patients' appointments.
• Keep client files and administrative documentation accurate and up to date.
• Process applications and respond to enquiries efficiently.
• Draft correspondence, reports, and other relevant administrative paperwork.
• Organise filing systems and maintain confidentiality of sensitive information.
• Facilitate communication between clients and healthcare providers.
• Assist in coordinating staff schedules and client visits.
• Handle basic invoicing and monitor payment records as necessary.
• Ensure availability of office supplies and administrative materials.
• Support management with routine daily administrative tasks.
• Safeguard confidential client data at all times.
• Deliver outstanding customer service consistently.

Required Qualifications & Experience

• Diploma in Public Administration.
• At least two years of relevant work experience.
• Advanced proficiency in computer use, including Microsoft Office suite.
• Strong written and verbal communication capabilities.
• Excellent organisational and time management skills.
• Exceptional attention to detail and discretion.
• Capability to multitask effectively and maintain a professional demeanor.
• Experience working collaboratively with healthcare workers and clients.
• Good telephone and email etiquette.
• Problem-solving aptitude.

Application Documents

• Updated CV.
• Certified academic qualification copies.
• Certified valid ID copy.
• Proof of professional registration if relevant (e.g., Lesotho Medical Council, Nursing Council, Social Work Council).
• Certificates of professional training where applicable.
• Evidence of work experience as required.
• Any additional documents requested during recruitment.

Important Information & Recruitment Notes

The organisation currently operates remotely with all recruitment processes conducted online. A physical office is planned for Maseru in the near future, with further updates to be provided. No fees are required from applicants during recruitment. Candidates should ensure they meet relevant professional registration criteria if applicable. Queries or verification concerns should be directed to Medira Holistic Health Services through official contacts.

How to Apply

Interested candidates should send their CVs and supporting certified documents by email to mediraholistichealth@gmail.com before the deadline of 14 August 2026. Only shortlisted candidates will be notified.