Product Manager - AI-Powered Discovery Experience

About Toyota

Toyota is recognized globally as a brand driven by innovation, quality, and a collaborative work environment that promotes growth and dreaming big. Toyota Financial Services (TFS), the finance and insurance branch for Toyota and Lexus in North America, is an integral part of this vision focused on enhancing customer experiences with cutting-edge solutions.

Role Overview

We are searching for a dedicated Product Manager passionate about customers and data-driven decision making to lead the AI-powered discovery product for vehicle search. This role entails full ownership of the inventory discovery experience, including overseeing the AI search agent's behavior in interpreting and guiding customers to the right vehicle through natural language and conversational queries.

Key Responsibilities

• Lead the vision and delivery of the AI-driven discovery platform, improving search interpretation, inventory reasoning, relevance ranking, and filtering operations.
• Ensure the integrity and quality of inventory data through overseeing ingestion, normalization, and enrichment pipelines.
• Engage regularly with customers through usability testing and discovery sessions to refine product direction.
• Craft clear product strategies and documentation such as PR/FAQs and PRDs that outline customer problems, solutions, and success metrics.
• Make prioritization choices rooted in data analysis, customer input, and business impact.
• Collaborate closely with engineering and design teams to translate product vision into incremental releases and working solutions.
• Establish and monitor success metrics to evaluate findability and conversion rates, utilizing analytics dashboards to inform future development.

Qualifications

• Minimum of 7 years experience managing consumer-oriented digital products.
• Proven background in search technologies, relevance tuning, filtering, and data-rich discovery platforms.
• Hands-on expertise defining AI-driven products including conversational agents, natural-language search, or recommendation systems.
• Strong analytical skills with ability to interact directly with large datasets and generate insights independently.
• Demonstrated success in launching products that achieve active customer engagement.
• Experience working in agile development environments partnering directly with technical teams.
• Excellent written communication skills capable of producing comprehensive product documentation.
• A blend of startup agility and enterprise stakeholder management with confident leadership.
• Keen interest in modern product management methods and AI-powered tools.

Desirable Skills

• Familiarity with automotive, financial technology, lending, or marketplace sectors.
• Experience with large-scale integration and normalization of third-party data feeds.
• Understanding of regulatory and compliance factors impacting product development.
• Experience authoring PR/FAQ or comparable "working backwards" product documents.

Additional Information

Toyota requires applicants to have the legal right to work in the United States without visa sponsorship; no current or future immigration support is provided. The company culture celebrates diversity, inclusion, and teamwork, offering comprehensive benefits, career development programs, vehicle purchase discounts, 401(k) savings plan with company contributions, paid holidays and time off, and assistance services related to family needs.