Product Manager, Onboarding

About Zip

Zip is an AI-driven platform designed to optimize enterprise procurement by enabling seamless collaboration between humans and AI agents across teams, tools, and suppliers. Trusted by top companies such as T-Mobile, OpenAI, and AMD, Zip has helped clients save over $8 billion and process expenditures exceeding $500 billion. The company is backed by major investors and recognized for innovation and excellence in the fintech space.

Role Overview

As the inaugural Product Manager on Zip's Onboarding team, you will lead initiatives to accelerate customer onboarding, activation, and expansion by developing AI-enabled systems. Your focus will be on creating scalable and intelligent experiences that streamline product launches, minimize setup challenges, and speed customer adoption throughout the procurement process. Collaboration with design, engineering, customer success, documentation, and consulting teams will be crucial to eliminating bottlenecks and fostering self-service adoption at scale.

Key Responsibilities

• Define strategies to optimize onboarding, activation, and expansion phases during Zip’s growth trajectory.
• Develop AI-powered onboarding and configuration tools that automate setup, proactively detect issues, and shorten time-to-live.
• Manage foundational infrastructure including sandbox environments, workflow versioning, promotion systems, and API frameworks to enhance customer deployment agility.
• Create and refine AI-driven product adoption frameworks that increase feature visibility, deliver contextual guidance, and identify expansion opportunities.
• Collaborate with Documentation and Education teams to embed AI-native guidance within the product, featuring dynamic initiation flows, troubleshooting support, and tailored recommendations.
• Partner cross-functionally with Customer Success and Solutions Consulting to implement scalable onboarding systems and improve operational efficiency.

Qualifications

• 2-4+ years of product management experience and 4-8+ years total professional experience; prior work with SaaS onboarding, activation, or platform tooling is advantageous.
• Ability to deconstruct complex operational and configuration challenges into organized, scalable systems.
• Experience leading product areas involving migrations, versioning, enablement workflows, and cross-team coordination, transforming repetitive tasks into efficient frameworks.
• Proven success in driving initiatives involving product, engineering, design, sales, customer success, and documentation collaboration, influencing stakeholders without formal authority.
• Strong analytical aptitude with the capability to define and track adoption and growth metrics.
• Excellent communication skills, able to explain complex technical topics clearly to varied audiences.
• A proactive, adaptable mindset suited for fast-paced environments blending operational precision and product innovation.

Perks and Benefits

• Equity in a start-up environment
• Comprehensive health, vision, and dental insurance coverage
• Complimentary catered meals throughout the day
• Flexible paid time off
• ClassPass fitness membership
• Monthly commuter allowance
• Company events and social gatherings
• Support for home office setup
• Reimbursements for phone and internet expenses
• Hybrid work model with five flexible remote days each quarter
• Paid parental leave and fertility support
• Employee Assistance Program for wellbeing
• Unlimited usage of AI tokens

Additional Information

Applicants should be ready to work on-site at the downtown Toronto office on a hybrid basis (three days per week). Zip values diversity and encourages candidates from all backgrounds to apply, emphasizing ownership, open communication, and an underdog spirit to drive innovation.