Job description

Role Overview

As a Prison Support Officer (Operational Support Grade) at HMP Grendon and HMP Springhill, you will contribute significantly to the smooth and secure operation of these busy prisons. The role includes diverse tasks such as overseeing security and conducting searches at the entrance, handling deliveries, supervising visitors, and monitoring phone calls and CCTV systems. This position combines administrative duties with physical activities like lifting, carrying, and escorting vehicles within prison grounds.

Candidate Profile

No formal qualifications are necessary; however, having effective communication skills and the ability to remain composed in high-pressure settings is essential. You will be expected to apply sound judgment and demonstrate common sense while being an effective team player to help maintain safety and order.

Working Conditions

The role requires working on a variety of shifts including weekends and nights to ensure continuous operational support. Driving forms a critical part of the role, so possession of a full, valid UK driving license is mandatory.

Career and Development

This role offers valuable insight into prison operations and lays the foundation for advancement opportunities, including the potential transition to prison officer positions through a conversion scheme.

Benefits and Remuneration

Starting salary: £29,432 per year
Annual leave starting at 25 days, increasing to 30 days after ten years of service (pro-rata)
9 additional bank/public/privilege holidays
Access to a paid Level 2 apprenticeship in customer service
Membership in the Civil Service pension scheme
Access to benefits such as season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme

Prison Support Officer - HMP Grendon and Springhill

Where you'll work