Porter

About Crystalbrook Vincent

Crystalbrook Vincent is a premier five-star hotel located in the vibrant Howard Smith Wharves precinct in Brisbane, Queensland. Committed to environmental sustainability and integrating local culture, the hotel features contemporary art, sophisticated entertainment, luxurious accommodations, dynamic events, and exceptional dining. The Crystalbrook Collection values responsible luxury, creativity, positivity, and fun, delivering unique hospitality experiences focused on community and place.

Role Purpose

This role requires a Porter who embodies Crystalbrook's core values of Customer Obsession, Collaboration, and Courage. The ideal candidate will bring energy, enthusiasm, and a customer-first mindset to enhance guest experiences as part of the Front Office Team.

Responsibilities and Qualifications

• Deliver outstanding guest service consistently, motivated by elevating the guest experience.
• Collaborate effectively with colleagues to achieve shared goals within a team-focused environment.
• Leverage previous hotel guest service experience to provide knowledgeable and courteous assistance.
• Possess strong familiarity with Brisbane's local area and attractions to engage and assist guests with enthusiasm.
• Be flexible and available to work on a rotating 7-day schedule, including evening and night shifts.
• Act as a brand ambassador, representing the hotel's bold and vibrant identity.
• Demonstrate innovative thinking to excel in a fast-paced hospitality setting.

Additional Information

Applicants holding short-term or student visas are ineligible for this position. As part of recruitment, candidates may be required to provide eligibility documentation, police checks, and employment references.

Why Join Crystalbrook Vincent?

• Enjoy working with a talented and supportive team in a collaborative, agile environment.
• Receive a 50% discount on food and beverage across all Crystalbrook restaurants and bars.
• Benefit from discounted room rates at $99 and generous friends and family discounts.
• Access enhanced parental leave and lifestyle benefits.
• Contribute to sustainability initiatives as part of the hotel's commitment to green practices.
• Explore career growth through internal mobility programs, rewards, and tailored online learning opportunities.
• Participate in a culture that embraces diversity, collaboration, and service excellence.
• Enjoy recognition events and team engagement activities regularly.

About Crystalbrook Collection

Crystalbrook Collection is an award-winning hotel management company with a portfolio of upscale hotels, restaurants, and bars across Australia valued over AU$1 billion. With rapid growth and expansion plans both domestically and internationally, it promotes a culture that celebrates differences and inclusive hospitality.