Physiotherapy Administrative and Clerical Officer

Overview

This role is an exciting opportunity to join the Musculoskeletal (MSK) Outpatient Physiotherapy Department at Nevill Hall Hospital as a part-time Administrative and Clerical Officer. The position demands strong organizational skills, adaptability, and the capacity to manage a busy clinical administration environment effectively over 22.5 hours weekly, spread across Monday, Wednesday, and Friday.

Job Responsibilities

• Collaborate closely with the administration lead and clerical team to prioritize and manage workload efficiently.
• Maintain excellent communication skills, especially providing compassionate telephone contact with patients, parents, carers, and healthcare professionals.
• Handle sensitive or complex issues with discretion and understanding, particularly around safeguarding concerns.
• Adapt to changing work procedures and embrace continuous improvement aligned with best practice standards.

Required Skills and Experience

• Proficient IT skills, including Microsoft Windows and Office applications.
• Effective verbal and written communication capabilities.
• Proven ability to operate well within team settings as well as independently.
• Strong organizational skills with demonstrated ability to prioritize multiple tasks and manage time efficiently.
• Experience in an office environment, ideally with exposure to healthcare or social care settings.
• Flexibility to travel between Trust sites if needed.
• Physical capability to handle manual tasks required by the role.

Desirable Qualifications and Traits

• Ability to speak Welsh is advantageous but not essential.
• Experience working with patient administration systems such as Myrddin or WelshPAS.
• Skills in internet use, database design, spreadsheets, and working effectively under pressure.
• Good negotiation skills.

Education

Strong command of English language combined with basic mathematics competency is required.

Additional Information

Aneurin Bevan University Health Board supports diversity, inclusion, and accessibility, welcoming applications from candidates with protected characteristics, including disabled and neurodiverse individuals or members of the Armed Forces Community. Welsh language applications will be given equal consideration to English submissions.

Applicants requiring assistance or alternative formats for materials during the recruitment process are encouraged to discuss their needs confidentially with the contact manager. Flexible working arrangements are supported where possible.

The Trust is a smoke-free environment; smoking is prohibited on all sites.

The salary for this Band 3 position will be adjusted according to the NHS Agenda for Change pay award effective from April 2026 and implemented in August 2026.

Applicants should regularly check their email for communications related to the recruitment process. Early application is strongly recommended as the vacancy could close at any time once filled internally or with a suitable candidate.