Personal Banker | Geelong West Branch | VIC

Role overview

Bendigo Bank is seeking a Personal Banker, internally titled Customer Relationship Officer, to join the Geelong West branch. In this position, you will support customers across their day-to-day and future banking needs, helping create a strong and positive service experience.

This is a permanent, full-time opportunity based in Geelong West. The roster is 76 hours per fortnight.

What the role involves

• Provide tailored banking outcomes that work for both the customer and the bank by understanding customer needs, goals, and priorities.
• Support customers with online banking, digital tools, and general digital literacy as banking services continue to evolve.
• Assist customers with personalised lending options, including personal loans and credit card solutions.
• Learn continuously through on-the-job development and other training opportunities.
• Build strong connections with customers, colleagues, and the local community while contributing to a positive team environment.

What you should bring

To do well in this role, you should be committed to excellent customer service and comfortable working in a relationship-focused environment. The bank is looking for someone who can confidently engage with customers, identify appropriate solutions, and collaborate effectively with others.

• Proven success in generating sales outcomes through solutions that genuinely align with customer needs.
• Strong communication skills for interacting with both new and existing customers in person and by phone.
• Ability to quickly establish trust and rapport with customers and teammates.
• Interest in understanding and communicating what sets the bank apart.
• A collaborative mindset and a strong team-first attitude.
• Consumer lending experience is valued, but it is not mandatory.

Why join Bendigo Bank

• Make a meaningful impact through work that benefits customers and the communities the bank serves.
• Be part of a workplace that values individuality and growing diversity.
• Enjoy career development opportunities and flexibility supported by a team that backs you.
• Access wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program for you and your immediate family.
• Use the company’s corporate university, BEN U, to continue developing your skills and knowledge.

Additional information

If you are already employed by Bendigo Bank, including Community Banks, you must apply through People Hub to submit a valid application.

After applying, you will receive an email within one business day to complete a Pymetrics online gaming assessment. If it does not appear in your inbox, check your junk folder.

The organisation values a diverse workforce and an inclusive culture. Candidates are encouraged to request reasonable adjustments during the application or interview process if needed.

Screening and interviews may begin before the closing date. The bank also states that all candidates will receive a response, regardless of the application outcome.