Customer Service Officer - Community Bank Goolwa & District

About the Role

Become a vital part of Community Bank Goolwa & District by joining Bendigo Bank as a Customer Service Officer. This role empowers you to lead our customer service efforts, providing personalized assistance to help customers reach their financial objectives. Your day-to-day will involve supporting transactions, educating clients on digital tools, and tailoring product recommendations to meet individual needs, all while enhancing community impact.

Key Responsibilities

• Engage deeply with customers to identify their financial needs and collaborate with branch specialists to deliver solutions.
• Assist customers in navigating evolving digital banking platforms and improve their online banking skills.
• Be the primary representative of the branch, handling transactions, cash, inquiries, and document assistance with a strong focus on risk management.
• Commit to continuous professional growth through on-the-job learning and external training opportunities.
• Foster community connections by supporting local initiatives and contributing to a positive workplace culture.

Candidate Profile

• Proven experience in a customer service environment with a track record of meeting targets.
• Meticulous attention to detail ensuring secure and precise transactions, maintaining a risk-conscious approach.
• Strong interpersonal skills for effective communication both face-to-face and via telephone.
• Enthusiasm to understand and articulate what sets Bendigo Bank apart.
• A cooperative team player who values teamwork and mutual support.
• Previous banking or finance experience is desirable but not mandatory.

Community Banking Model

Our unique profit-with-purpose model ensures revenues are reinvested locally, funding infrastructure, events, scholarships, and more. Working here means active involvement in community events, supporting small businesses, and responding to community needs.

Why Join Us?

• Make a meaningful impact on customers and the community with your work.
• Be valued as an individual within an increasingly diverse and inclusive team.
• Benefit from career growth opportunities and flexible working conditions.
• Enjoy wellbeing perks including discounted gym memberships, private health insurance options, and access to an Employee Assistance Program for you and your family.
• Access our corporate university ‘BEN U’ to enhance your skills and career development.

Additional Information

This is a permanent full-time role based onsite at Community Bank Goolwa & District, with a roster of 76 hours per fortnight. Applicants should expect to complete a Pymetrics online assessment after application submission. Bendigo Bank embraces diversity and inclusivity, encouraging applicants from all backgrounds. Accommodations during the application and interview process are available upon request. Early screening and interviews may begin before the closing date.