Fashion Consultant - Lacoste, Dubai

About Chalhoub Group

Chalhoub Group has been delivering luxury experiences across the Middle East for more than sixty years. The Group operates as a hybrid retailer, managing eight proprietary brands alongside over 300 international luxury, beauty, fashion, and art de vivre labels. Recently, it broadened its portfolio to include luxury watches, jewellery, and eyewear.

Prioritizing the customer experience, the Group innovates through more than 750 experiential retail outlets, e-commerce platforms, and mobile applications. With a workforce of 14,000 professionals across seven countries, Chalhoub Group is recognized as a top employer in the region, ranking third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

The company's innovation hub, The Greenhouse, fosters startups and small businesses, supporting ongoing transformation and sustainability initiatives aligned with global commitments such as the United Nations Global Compact and Women's Empowerment Principles.

Key Responsibilities

• Achieve personal and team sales targets while providing outstanding customer experiences.
• Assist with implementing CRM, customer experience, and key in-store initiatives.
• Gather and analyze customer data on behaviors, popular and slow-moving products to inform business decisions.
• Build and maintain client relationships with an omni-channel approach.
• Offer pre-purchase feedback on products to support buying decisions.
• Drive employee net promoter score (eNPS) through people-centric culture and initiatives.
• Follow visual merchandising standards and operational procedures meticulously.
• Ensure timely processing of click-and-collect orders per service-level agreements.
• Accurately capture customer information as required by the marketing team.
• Promote the MUSE loyalty program and stay informed about app features and benefits.
• Support and participate in-store marketing events and brand activations.
• Stay updated on brand social media campaigns and activities.
• Encourage product sell-through within the store.
• Contribute to customer experience projects and provide feedback on store performance.

Requirements

• Proficient English communication skills are essential.
• Knowledge of Arabic is advantageous.

What We Offer

The Group supports career advancement through rich experience, ongoing learning, and internal movement opportunities. Employees benefit from a comprehensive package including healthcare, childcare education contributions, flexible and remote work options, and exclusive discounts.

Equal Opportunity and Diversity

Chalhoub Group values diversity in thought, culture, background, ability, and perspective to enhance customer experiences. They are committed to fostering an inclusive environment and provide equal employment opportunities regardless of gender, age, race, religion, nationality, or disability status. All qualified individuals are encouraged to apply.