Patient Scheduler - Tues. - Sat.

About the Company

Option Care Health is the largest independent provider of home and alternate-site infusion services in the United States. The organization supports patients across all 50 states with a team of more than 8,000 people, including 5,000 clinicians. Its focus is on improving care for people living with acute and chronic conditions while continuing to strengthen the infusion care experience for patients, customers, and employees.

The company emphasizes an inclusive, respectful, collaborative, and growth-oriented culture. Team members are encouraged to contribute ideas, build their careers, and work in an environment where different backgrounds and perspectives are valued.

Role Summary

The Patient Scheduler is responsible for arranging clinical staff visits for patients. This includes coordinating with Option Care nursing staff, subcontracted nurses, and network nurses as needed. The role works closely with pharmacy, nursing, and warehouse teams to understand staffing needs and availability so patient care can be delivered appropriately. Additional duties may be assigned by the Nurse Manager, Area Director of Nursing, or Director of Operations.

Key Responsibilities

• Arrange the right staffing support to ensure patient care is covered appropriately.
• Coordinate, track, and organize patient care schedules across clinical departments.
• Reach out to patients and clinicians to set up and confirm deliveries and visit times.
• Review physician orders and schedule visits in line with those instructions.
• Complete assigned tasks and generate reports in the systems used by the team.
• Align scheduling requirements with staff availability.
• Keep leadership informed about staffing gaps and related needs.
• Route patient complaints or concerns to the proper department for follow-up.
• Step into clerk duties when needed if clerical support is unavailable.
• Follow legal and ethical standards to protect patient privacy and company confidential information.
• Take on other related tasks as assigned.

Supervisory Responsibilities

This position does not include supervisory duties such as hiring, promotions, pay changes, scheduling oversight, performance reviews, or discipline.

Education and Experience

• High school diploma or an equivalent credential is required.
• At least 1 year of prior scheduling experience is required.
• At least 1 year of experience in general office administration or another fast-paced environment is required.

Core Qualifications

• Ability to communicate clearly both verbally and in writing with a range of audiences, including coworkers, leadership, and external clients.
• Basic working knowledge of Microsoft Word 2003 or newer, including document creation, text formatting, tables, layouts, and adding graphics.
• Basic working knowledge of Microsoft Excel 2003 or newer, including worksheets, data entry, simple formulas, and cell/row handling.
• Experience delivering customer service to internal and external stakeholders while meeting service quality expectations and customer satisfaction goals.

Preferred Qualifications

• Prior experience in home healthcare.
• Familiarity with electronic scheduling systems.
• 2 years of experience in general office administration or a similar fast-paced setting.

Additional Information

This job description is intended as a guide for meeting company and department goals. It highlights the primary duties of the role, but it is not meant to be a complete list of every task that may arise.

Compensation

As required by state pay transparency laws, the role’s pay range is $19.57 to $32.63 per hour. Final pay depends on the candidate’s education, experience, knowledge, skills, abilities, internal equity, and market alignment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Bonding time off
• 401(k) retirement savings plan with company match
• HSA company match
• Flexible spending accounts
• Tuition reimbursement
• myFlexPay
• Family support programs
• Mental health services
• Company-paid life insurance
• Award and recognition programs

Equal Opportunity Statement

The employer provides equal employment opportunities and does not discriminate on the basis of race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.