Patient Scheduler (Tuesday - Saturday)

About Option Care Health

Option Care Health, Inc. stands as the largest independent provider of home and alternate site infusion services throughout the United States. With a workforce exceeding 8,000 employees, of which 5,000 are clinicians, the company is devoted to enhancing patient care standards for individuals with both acute and chronic health issues across all 50 states. Through strong clinical leadership and extensive expertise, Option Care Health continually redesigns the infusion care experience to benefit patients, clients, and its team.

They foster an inclusive, respectful, and motivating culture where every employee's voice is valued and contributions recognized, encouraging continuous professional development. Their commitment to diversity and innovation strengthens the organization and underpins their goal to recruit and retain top talent in healthcare.

Job Summary

The role of Patient Scheduler involves organizing and coordinating the visits of clinical staff, which includes Option Care Nursing, subcontracted nursing, and network nursing, to patients. The scheduler maintains close collaboration with pharmacy, nursing, and warehouse teams to align staffing availability with patient care necessities. Additional responsibilities are assigned by senior nursing and operational management.

Key Responsibilities

• Arrange adequate staffing coverage for all patient care requirements.
• Oversee, coordinate, and monitor patient care scheduling throughout clinical departments.
• Communicate with patients and clinical staff to schedule and confirm appointments and delivery times.
• Interpret physician orders accurately to align scheduling appropriately.
• Utilize required software platforms to finalize tasks and generate reports.
• Balance scheduling demands with available staffing resources.
• Keep management informed about staffing needs and challenges.
• Process patient complaints or issues by directing them to the correct department.
• Perform clerical duties when scheduling staff is not available.
• Uphold confidentiality and legal standards concerning patient and company information.
• Carry out any other duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Minimum of one year experience in scheduling roles.
• At least one year working in general office administration or a comparable fast-paced environment.

Essential Skills and Qualifications

• Effective verbal and written communication across various audiences including colleagues, management, and customers.
• Basic proficiency in Microsoft Word (2003 or later) for document creation and formatting tasks.
• Basic proficiency in Microsoft Excel (2003 or later) including working with spreadsheets and formulas.
• Experience in delivering quality customer service to both internal and external customers.

Preferred Qualifications

• Prior experience in home healthcare environments.
• Familiarity with electronic scheduling platforms.
• Two years or more experience in office administration or similarly fast-paced settings.

Additional Information

This job description serves as a general guide for meeting company and department objectives, outlining primary duties but not being an exhaustive list of all responsibilities.

Compensation:
Salary range from $19.57 to $32.63 per hour, dependent on candidate's education, experience, skills, and alignment with market and internal inequities.

Benefits

• Medical, dental, and vision insurance plans.
• Paid time off and bonding leave.
• 401(k) retirement plan with company matching contributions.
• Health Savings Account (HSA) with company match.
• Flexible spending accounts.
• Tuition reimbursement programs.
• myFlexPay benefit option.
• Support for families and mental health services.
• Company-paid life insurance.
• Award and recognition programs.

Equal Employment Opportunity

Option Care Health is committed to equal employment opportunity without discrimination based on race, color, religion, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.