Part-Time Community Specialist (20-25 hours/week) - Queenstown

About lululemon

lululemon is a forward-thinking performance apparel company specializing in products for yoga, running, training, and various athletic activities. Known for innovative technical fabrics and functional designs, the company dedicates itself to creating products and experiences that empower people to move, grow, and connect while promoting wellness. lululemon attributes its success to innovation, focus on retail stores, commitment to employees, and strong community engagement. The company is dedicated to fostering an equitable, inclusive, and growth-oriented workplace culture.

Benefits and Perks

lululemon invests holistically in its employees—supporting physical, mental, and emotional well-being. Employees receive competitive base pay plus team bonuses, paid time off, generous discounts, fitness and yoga classes, parenthood top-up programs, and both personal and professional development opportunities. Note that these benefits may differ by location and employment status and can be modified by the company at any time without prior notice.

Role Overview

The Community Specialist plays a key role in delivering exceptional customer experiences while authentically representing lululemon’s culture and community. This position involves educating customers on product features, supporting community engagement strategies, organizing and attending events, and fostering relationships with local influencers, brand Ambassadors, and community partners. The role actively promotes the store as a community hub and supports brand presence at local gyms and studios.

Key Responsibilities

• Engage with customers to ensure outstanding service while respecting their time.
• Assess individual customer needs to provide tailored purchase and return solutions.
• Deliver technical education about lululemon products, emphasizing their benefits and value.
• Assist floor team members in meeting guest needs and facilitating smooth transactions, including omnichannel initiatives like ship-from-store programs.
• Maintain dynamic presence on the sales floor, continuously engaging guests and addressing store needs.
• Collect guest feedback and collaborate with leadership to resolve issues promptly and satisfactorily.
• Collaborate with store leadership to implement community-building strategies and enhance guest experience.
• Lead efforts aligned with the company’s Move Strategy, ensuring consistency with brand and community objectives.
• Coordinate team involvement in targeted gym and studio sessions to foster authentic connections and boost brand visibility.
• Build and sustain key local relationships with Ambassadors, Sweat Collective members, studio owners, athletes, and community influencers to increase guest acquisition and retention.
• Identify new Ambassador and partner opportunities within the local community to elevate the store’s role as a vibrant community hub.
• Participate in and support hosting local and regional community events and initiatives.
• Manage the product seeding strategy through active engagement with community partners and Ambassadors.
• Analyze community-related business data and metrics to provide insights and recommendations to store leadership.
• Foster a respectful, inclusive, and enjoyable team atmosphere that celebrates diversity and supports collective productivity.

Candidate Requirements and Eligibility

• Must be legally authorized to work in New Zealand (or the country where the store is located).
• Reliable transportation to commute to the assigned store location is necessary.
• Candidates should have at least 1 year of retail or sales experience.
• Active engagement in the local fitness and wellness community is essential to bring genuine connections and insights.
• Flexible availability to work varied shifts, including mornings, afternoons, evenings, weekends, holidays, and occasionally early mornings or late nights during peak periods or special events, in compliance with local labor laws.

Preferred Qualifications

• High school diploma or equivalent preferred.
• Experience in building or nurturing relationships with clients, groups, or partners is a plus.
• Previous experience motivating team members to achieve goals is beneficial but not required.

Core Attributes lululemon Values

• Inclusion & Diversity: Creates and supports an environment that respects and celebrates differences.
• Integrity: Conducts oneself with honesty, fairness, and ethics.
• Connection and Partnership: Builds professional relationships internally and within the community.
• Planning and Organizing: Manages work effectively in line with organizational priorities.
• Collaboration and Teamwork: Works cooperatively to achieve shared objectives.
• Learner Mindset: Open to feedback and committed to personal growth and skill development.
• Self-Leadership: Takes responsibility for actions and inspires others to support goals.
• Interactive Communication: Communicates effectively and listens actively in interactions.

Work Environment

• Work is performed in various settings, including moving actively within the store, which features bright lighting and music, and at multiple community locations.
• Establishing and enhancing relationships with new people and community partners is a key component.
• Work is both collaborative and independent, requiring use of computers and technology.
• Physical tasks may include moving objects up to 30 pounds and utilizing ladders for access.

Additional Information

Successful candidates advancing to interview will be contacted by a store Manager or a representative from the People & Culture team. Candidates requiring reasonable accommodations to perform essential job duties are encouraged to discuss these needs to facilitate an inclusive application process free of barriers.