Full-Time Educator at lululemon, South West Community Development Council, Singapore

About lululemon

lululemon is a forward-thinking brand specializing in performance apparel for yoga, running, training, and various athletic activities. The company prides itself on integrating cutting-edge technical fabrics and practical designs to create products and experiences that promote movement, growth, connection, and wellness. Success stems from innovative products, dedication to retail stores, a focus on people, and deep community ties. The organization is committed to fostering positive, inclusive, equitable, and growth-oriented environments.

Role Overview

The Educator position is vital to lululemon’s success, focusing on delivering superior customer service within retail outlets. These individuals are responsible for engaging with customers, offering thorough product knowledge, and authentically representing company culture and community.

Key Responsibilities

• Interact with guests in an efficient and respectful manner to provide an excellent experience.
• Understand customer needs to offer customized purchase advice and manage returns effectively.
• Convey detailed technical information and emphasize product benefits.
• Ensure smooth customer transactions and implement relevant market-based omnichannel programs as per company policies.
• Maintain active floor presence, engaging with multiple guests and attending to store requirements.
• Gather customer feedback and collaborate with store leadership to resolve issues and maintain satisfaction.
• Inform customers about local events and participate in organizing community programs like running clubs or international yoga days.

Teamwork and Store Operations

• Promote an inclusive and respectful team environment celebrating diversity.
• Build supportive relationships with colleagues to enhance guest service and store function.
• Assist with product presentation by restocking, organizing, or relocating items to meet company standards.
• Utilize in-store technologies to facilitate operations and customer interactions.
• Conduct cleaning and maintenance tasks to uphold the store’s high-quality appearance.
• Follow health and safety regulations rigorously to ensure a safe workspace.
• Adhere to company policies and relevant laws during work activities.

Desired Attributes

• Champion inclusion and diversity.
• Exhibit honesty, fairness, and ethical behavior.
• Demonstrate passion for guest interaction and support.
• Take accountability and show dependability.
• Maintain self-awareness regarding the impact of communication and behavior.
• Collaborate effectively while embracing diverse viewpoints.
• Display enthusiasm and seek to make the work environment engaging.

Requirements

• Legal eligibility to work in Singapore.
• Ability to work a flexible schedule.
• Capability and willingness to be mobile on the store floor during shifts.
• Comfort working independently and as part of a team.
• Preferred but not mandatory: completion of secondary or high school education.

Additional Information

Candidates progressing to interviews will be contacted by a manager or human resources representative. Candidates who need accommodations for the interview process are encouraged to notify the appropriate personnel.

Compensation and Benefits

lululemon offers a comprehensive rewards program that supports holistic well-being, including competitive base salary, team-related bonuses, paid leave, employee discounts, access to fitness and yoga classes, parenthood benefits, and opportunities for personal and professional growth. Note that availability of benefits may vary by location and employment type, and the company reserves the right to modify benefits without prior notice.