Visual Merchandising Specialist

About lululemon

lululemon is a performance apparel brand focused on yoga, running, training, and other active pursuits. The company develops technical fabrics and functional designs aimed at helping people move, grow, connect, and feel well. Its business is built on innovative products, strong stores, a commitment to employees, and meaningful community relationships. The organization also aims to create a fair, inclusive, and growth-oriented workplace.

Role overview

The Visual Merchandising Specialist is responsible for delivering excellent guest service while presenting product knowledge in a genuine and engaging way. This role brings the visual merchandising strategy to life in-store by executing standards, product presentation, styling, and marketing displays that improve the customer experience. The position also supports commercial goals through merchandise changes, mannequins, product placement, and in-store campaigns aligned with company expectations and store-specific needs.

Key responsibilities

• Create a positive guest experience by interacting with customers in a way that respects their time and needs.
• Identify guest needs and recommend practical purchase or return solutions.
• Explain product features, value, and benefits clearly and confidently.
• Support the floor team in providing effective guest support and transaction assistance.
• Complete guest transactions accurately and on time, including relevant omnichannel services such as ship-from-store, in line with company standards.
• Stay active on the shop floor to respond to guest and store needs throughout the day.
• Collect guest feedback and work with store leaders to resolve issues appropriately.
• Partner with store leadership to deliver visual merchandising and guest experience standards consistently.
• Apply brand standards to product stories, placement, and store navigation to create a strong guest-focused environment.
• Set up attractive product displays that support the guest experience and improve sales performance.
• Carry out visual merchandising updates such as window changes, mannequin styling, signage and label refreshes, and seasonal or weekly product moves.
• Support company-led product campaigns and initiatives as directed by store leadership.
• Contribute to a respectful, inclusive, and cooperative team culture.

Requirements

• Must be legally allowed to work in the country where the store is located.
• Must be able to travel to the assigned store using reliable transportation.
• Availability must be flexible based on store needs.
• Shifts may include mornings, afternoons, evenings, weekends, and public holidays.
• During busy periods, special events, or other operational needs, the schedule may also include early mornings or late nights/overnight shifts where local law allows.
• At least 1 year of experience in retail or sales is required.
• High school diploma or equivalent is preferred as a job asset, along with design training or a related qualification.
• Helpful background includes retail product merchandising, visual merchandising, inventory management, or supporting business operations and projects.
• Strong fit with inclusive values, ethical conduct, visual styling awareness, teamwork, attention to detail, self-driven work style, adaptability, and clear communication.

Work environment

This position involves being on the store floor, sometimes in a bright and lively front-of-house setting with loud music. The role may be performed as part of a team, independently, or using computers and other digital tools. Physical tasks can include lifting boxes, fixtures, and mannequins up to 30 lbs (13.6 kg), plus bending, stretching, reaching, and occasional ladder use.

Benefits and perks

lululemon offers a total rewards package designed to support body, mind, and spirit. Benefits may include competitive base pay, a team-based bonus program, paid time off, employee discounts, fitness or yoga classes, a parenthood top-up program, and personal and professional development opportunities. Availability of benefits can depend on location, employment type, and eligibility, and the company may change them at any time without notice.

Interview and accommodation

Candidates who progress to interview will be contacted by a manager or a member of the People & Culture team. Applicants or employees who need reasonable adjustments to perform the essential duties of the role are encouraged to discuss this during interview arrangements so an accessible, barrier-free process can be provided.