Entry-Level Customer Success Manager with Fast Track Career Growth

About Tangent

Tangent aims to create a fairer and more personalized job application process by connecting candidates with expert mentors from leading companies. These mentors assist applicants in improving their CVs, interview skills, and salary negotiations, thereby enhancing their chances of success in the competitive job market. Tangent operates as a free social impact platform dedicated to helping diverse talent uncover new career possibilities and establish meaningful professional paths.

Fast Track Program

The Fast Track initiative by Tangent is a specialized, guided application and career development accelerator. Selected candidates demonstrating strong potential receive tailored 1:1 mentorship from industry professionals. Participants gain insider knowledge on hiring practices, bespoke coaching for personal branding and communication, direct visibility to diverse employers, and expanded networking opportunities with seasoned mentors. This programme empowers candidates to refine their applications, build confidence, and connect efficiently with hiring companies.

Company Overview

The partner company, based in London and Dublin, is a rapidly expanding consumer technology firm revolutionizing digital product engagement. Fueled by innovative technology and a dynamic team, the company is scaling its Go-To-Market division to accommodate growth and enhance customer success capabilities.

Role Summary

The Customer Success Manager will be integral to fostering long-term, positive user engagements. Responsibilities include managing client relationships, understanding customer objectives, overseeing onboarding sessions, and collaborating cross-functionally to align product and sales feedback with customer insights. The role offers an excellent opportunity for individuals who enjoy problem-solving, communication, and contributing to customer achievements in a fast-moving environment.

Key Responsibilities

• Establish and nurture strong, multi-level customer relationships.
• Identify customer needs and support measurable success with solutions.
• Conduct onboarding processes for new clients, facilitating smooth product implementation.
• Proactively seek ways to enhance customer satisfaction and retention rates.
• Work collaboratively with product and sales teams to channel customer feedback for continuous improvement.
• Develop skills in commercial awareness, empathy, and confidence within a client-centered atmosphere.

Ideal Candidate Profile

• Genuine enthusiasm for technology and curiosity about business growth.
• Effective verbal communication skills and eagerness to engage with diverse people.
• Resilience, positivity, and a proactive attitude towards learning and feedback.
• Commitment to building a long-term career in customer success, regardless of prior experience or education.