Out of Home (OOH) Customer Manager – NZ Ice Cream

About The Magnum Ice Cream Company

Life tastes better with ice cream. We are the world's leading ice cream company with 19,000 dedicated colleagues and iconic brands like Wall’s, Cornetto, and Ben & Jerry’s loved across 76 countries. Our mission is to create iconic ice cream brands that enrich everyday life, bringing joy to millions globally. We pride ourselves on a fast-moving, simple, and collaborative culture where ideas quickly turn into action. With a focus on integrity, teamwork, and embracing digital and AI innovations, we continually evolve to serve consumers better.

Role Overview

The Out of Home (OOH) Customer Manager is a key externally facing role responsible for managing and expanding a portfolio of Out of Home customers, particularly in the Petrol and Convenience sectors. This position leads customer relationships, develops and executes Joint Business Plans, and drives commercial outcomes across assigned accounts.

Key Responsibilities

• Manage a portfolio of Out of Home customers, focusing primarily on Petrol and Convenience clients.
• Establish and nurture strong commercial relationships with customer stakeholders.
• Create and implement Joint Business Plans aimed at achieving shared long-term category and commercial goals.
• Achieve customer-centric targets including turnover, profit, trade spend effectiveness, customer profitability, market share, distribution, and execution standards.
• Convert customer and channel strategies into actionable plans covering assortment, pricing, promotions, activations, investments, and execution.
• Conduct regular business and category reviews with customers, leveraging data insights to uncover growth opportunities and mitigate risks.
• Oversee pricing strategies, promotional planning, and trade investments to ensure activities are financially sound and yield strong returns on investment.
• Develop and deliver compelling, insight-driven customer propositions aligned with customer needs.
• Analyze extensive data sets to generate insights, formulate recommendations, and support decision-making processes.
• Collaborate closely with internal teams to ensure alignment, feasibility, and successful market execution of customer plans.
• Monitor customer performance metrics, promotional effectiveness, trade spend, and overall plan delivery.
• Maintain rigorous operational discipline in reporting, customer follow-up, promotional evaluations, forecasting, and data management.

Preferred Qualifications and Attributes

• At least 3 years of experience in FMCG account or customer management, trade marketing, category management, or field sales, preferably within New Zealand retail, Convenience, Petrol & Convenience, or other Out of Home channels.
• Exposure to high-frequency categories such as impulse items, snacks, beverages, or ice cream is favored.
• Strong capabilities in customer relationship management and driving commercial results.
• Robust commercial understanding including knowledge of pricing, promotions, trade spend, customer profitability, and category growth.
• Proficient in analyzing data to derive actionable insights.
• Excellent stakeholder management skills across both external customers and internal teams.
• Results-oriented mindset with end-to-end ownership.
• Comfortable and agile working within a fast-paced, evolving environment.
• Appreciates collaborative, clear communication and a low-ego team culture.

Benefits and Rewards

• Competitive market salary paired with performance-driven rewards.
• Flexible working arrangements.
• Comprehensive health, wellbeing, and support programs.
• Generous leave to refresh and recharge.
• Ongoing personal development and learning opportunities.
• Location-specific benefits tailored to employee needs.

Additional Information

The Magnum Ice Cream Company is an equal opportunity employer committed to fostering diversity and inclusiveness. We welcome candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, Māori, and Pacific peoples. We strive to create an environment where everyone can thrive and perform at their best.

If you have a disability and require accommodations throughout the recruitment process, please inform your Talent Acquisition Partner.

Why Join Us?

• Be part of a passionate team obsessed with growth—for both the business and individual development.
• Work with genuine accountability and clear impact.
• Enjoy the freedom to innovate, experiment, and reshape ways of working.
• Engage in continuous learning as the company expands.
• Earn rewards linked directly to your performance and contributions.