Head of EU Retail Transformation - Ben & Jerry's

About the Company

As the world’s largest ice cream enterprise, The Magnum Ice Cream Company boasts an expert workforce of 19,000 across renowned brands like Wall's, Cornetto, and Ben & Jerry's, which delight consumers in 76 countries worldwide. Ben & Jerry's, a subsidiary since 2025, carries a mission-driven ethos balancing commercial growth with social activism, emphasizing three core missions: Social, Product, and Economic.

Role Overview

The Head of EU Retail Transformation will spearhead the shaping and execution of the European retail strategy for Ben & Jerry’s Scoop Shops. Collaborating closely with the Global Head of Scooping and various stakeholders including regional operations, distributors, franchisees, internal cross-functional teams, and partners, you will optimize performance, allocate resources effectively, and lead with Ben & Jerry’s values to enrich brand experiences for customers across Europe.

Key Responsibilities

• Collaborate with global leadership to define growth strategies and the operational framework in Europe aligned with company objectives.
• Revamp and execute retail strategy across European markets for impactful go-to-market delivery.
• Manage the European Retail Profit & Loss, partnering with finance to ensure sustained profitable expansion.
• Lead rollout of retail initiatives and development programs with local teams and global counterparts.
• Ensure strict legal compliance through partnership with legal teams across markets.
• Set objectives and KPIs aligned with corporate priorities, enforcing governance and follow-through.
• Promote best practice sharing across European retail operations to maintain consistent standards.
• Work jointly with marketing to support country-specific toolkit and campaign requirements.
• Maintain and grow brand equity by ensuring operational excellence and execution compliance.
• Serve as a senior leader within the global retail team, fostering collaboration at all organizational levels.

Required Qualifications and Skills

• Proven experience in retail management or allied fields.
• Comprehensive knowledge of retail sector dynamics including franchise management, financial stewardship, and marketing tactics.
• Strong strategic mindset with demonstrated ability to develop and implement growth-driven plans aligned with business goals.
• Expertise in financial analysis, budgeting, and profitability optimization.
• Excellent communication skills for engaging diverse internal and external stakeholders.
• Analytical problem-solver capable of informed decision-making based on data.
• Flexible and adept at handling multiple priorities in a fast-evolving environment.
• Experience working within international and multicultural settings understanding cultural impact on operations.
• Dedication to embedding Ben & Jerry’s core company values throughout all initiatives.

Why Join

• Opportunity to impact a global brand with real accountability and visible results.
• Encouragement to move swiftly, experiment, and innovate within a supportive culture.
• Continuous personal and professional growth as the business evolves.
• Performance-driven rewards recognizing contribution and success.

Additional Information

The Magnum Ice Cream Company is committed to equal opportunity and fostering an inclusive workplace where diversity in age, disability, gender identity, race, religion, sexual orientation, and other characteristics is respected and embraced. Reasonable accommodations are available during the recruitment process for candidates with disabilities.