Order to Cash - Billing Associate (1-3 years) - Night Shift

About PwC Service Delivery Center

PwC operates globally with a workforce exceeding 370,000 professionals across 149 nations, committed to building trust and solving complex issues across Assurance, Tax, and Advisory services. In India, PwC functions through its Acceleration Centers located in Kolkata and Bangalore, serving as pivotal global talent hubs offering client engagement support worldwide. Joining PwC Acceleration Centers provides an opportunity to apply your capabilities beyond conventional settings to develop innovative solutions for clients and the community.

Role Overview and Responsibilities

• Develop and sustain strong internal and external client relationships by consistently delivering outstanding client service.
• Initiate proactive communication to establish rapport with clients within and outside the organization.
• Assist in resolving complicated client challenges by proposing viable and beneficial solutions.
• Manage client codes within proprietary accounting software according to directions from partners or managers.
• Verify billing details on job records and add relevant projects as necessary.
• Confirm invoicing arrangements with client representatives before sending the initial invoice to ensure accuracy.
• Oversee Work in Progress (WIP) activities including reviewing engagement letters to identify applicable fees and coordinating with practice managers for expense tracking.
• Prepare, finalize, and dispatch invoices punctually to help partners achieve monthly billing goals.
• Reconcile and clear time and expense charges within the firm’s accounting system.
• Coordinate with practice managers to ensure internal revenue allocations are pre-agreed and accurately billed during progress billing cycles.
• Handle client invoice inquiries and prepare necessary analyses or amended invoices as instructed by partners or managers.
• Create and release credit notes as needed.
• Prepare and process bad debt or cash transfer requests with partner authorization.
• Maintain and update billing schedules regularly.
• Generate comprehensive monthly WIP analyses to confirm fee recoverability and prepare month-end WIP provisions for partner/manager review.
• Track overall financial performance including WIP, Accounts Receivable (A/R), and cash collections against targets, developing action plans to meet objectives.
• Analyze fees against budgets to ensure proper WIP valuation.
• Produce reports from proprietary software to monitor partner engagement economics and advise on anomalies.
• Respond promptly to financial performance inquiries related to engagements.
• Maintain year-to-date fee summaries as required.
• Monitor partners’ monthly cash collection targets and actual collections to support achievement of goals.
• Coordinate with National Finance on cash allocation requests.
• Send reminders and diligently follow up with clients to ensure timely payment resolutions as per management direction.
• Review monthly aged A/R reports with partners to plan necessary actions for outstanding accounts.
• Work with managers to escalate overdue collections to external agencies when necessary.
• Document follow-up activities in A/R notes attached to billing records.
• Regularly review Electronic Funds Transfer database and post-dated cheque logs and process related tickets accordingly.

Additional Information

Shift Timings: Night shift from 6:30 PM to 3:30 AM

Eligibility Criteria

Applications are open to candidates who have completed any graduate degree.