Mobility Specialist (12 Months Fixed Term Contract)

Role Overview

Join a skilled and collaborative Intelligent Workspace team at Datacom, a leading IT services provider in ANZ, as a Mobility Specialist on a fixed-term contract until January 2027. This role offers the opportunity to advance your technical career while supporting clients with modern managed mobility solutions.

Key Responsibilities

• Provide operational support for client mobility environments, monitoring systems, resolving incidents, and implementing changes while adhering to SLAs.
• Travel to client sites, Datacom offices, and conferences as needed.
• Identify inefficiencies in procedures and propose actionable improvements.
• Prepare precise and timely reports concerning service delivery and operations.
• Mentor and train junior staff to enhance overall team competence and knowledge.
• Lead technical aspects of solutions including support for bids, project delivery, proof-of-concept management, and internal training.
• Build and manage customer environments using Microsoft Endpoint Manager (Intune), SOTI, and configure Apple Business Manager (VPP and MDM servers).
• Follow ITIL methodologies and best practices for changes, releases, and governance across iOS, Android, and Google Chrome OS devices.
• Take technical leadership during major incidents and assist with risk and issue management.
• Ensure accurate time tracking, update call management systems, and maintain documentation of systems and processes.
• Engage proactively with customers to provide timely, professional communication and resolve queries efficiently.
• Collaborate effectively within teams, act as an ambassador of Datacom values, and share knowledge openly.
• Perform after-hours work when necessary for support and project activities.
• Support continuous service improvements and maintain up-to-date usage forecasts and project reporting.

Qualifications and Experience

• At least five years of experience in the IT industry, preferably with an IT managed service provider.
• Minimum two years in a similar mobility-focused role supporting iOS and Android platforms.
• Strong knowledge of networking fundamentals including TCP/IP, Active Directory, DHCP, and DNS.
• Proficiency in enterprise mobility tools such as Microsoft Intune, SOTI, and Google Admin console.
• Excellent troubleshooting, communication, customer service, and prioritization skills.
• Ability to work autonomously with minimal supervision.

Culture and Benefits

Datacom fosters a dynamic and agile work environment with a small business feel despite its large size. Employees are valued and recognized, enjoying benefits including social events, chill-out and gaming zones, flexible hours, remote work opportunities, professional development courses, and health insurance.

Additional Information

• Fixed term contract expected to last until January 2027.