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Role Overview

Join a skilled and collaborative Intelligent Workspace team at Datacom, a leading IT services provider in ANZ, as a Mobility Specialist on a fixed-term contract until January 2027. This role offers the opportunity to advance your technical career while supporting clients with modern managed mobility solutions.

Key Responsibilities

Provide operational support for client mobility environments, monitoring systems, resolving incidents, and implementing changes while adhering to SLAs.
Travel to client sites, Datacom offices, and conferences as needed.
Identify inefficiencies in procedures and propose actionable improvements.
Prepare precise and timely reports concerning service delivery and operations.
Mentor and train junior staff to enhance overall team competence and knowledge.
Lead technical aspects of solutions including support for bids, project delivery, proof-of-concept management, and internal training.
Build and manage customer environments using Microsoft Endpoint Manager (Intune), SOTI, and configure Apple Business Manager (VPP and MDM servers).
Follow ITIL methodologies and best practices for changes, releases, and governance across iOS, Android, and Google Chrome OS devices.
Take technical leadership during major incidents and assist with risk and issue management.
Ensure accurate time tracking, update call management systems, and maintain documentation of systems and processes.
Engage proactively with customers to provide timely, professional communication and resolve queries efficiently.
Collaborate effectively within teams, act as an ambassador of Datacom values, and share knowledge openly.
Perform after-hours work when necessary for support and project activities.
Support continuous service improvements and maintain up-to-date usage forecasts and project reporting.

Qualifications and Experience

At least five years of experience in the IT industry, preferably with an IT managed service provider.
Minimum two years in a similar mobility-focused role supporting iOS and Android platforms.
Strong knowledge of networking fundamentals including TCP/IP, Active Directory, DHCP, and DNS.
Proficiency in enterprise mobility tools such as Microsoft Intune, SOTI, and Google Admin console.
Excellent troubleshooting, communication, customer service, and prioritization skills.
Ability to work autonomously with minimal supervision.

Culture and Benefits

Datacom fosters a dynamic and agile work environment with a small business feel despite its large size. Employees are valued and recognized, enjoying benefits including social events, chill-out and gaming zones, flexible hours, remote work opportunities, professional development courses, and health insurance.

Additional Information

Fixed term contract expected to last until January 2027.

Mobility Specialist (12 Months Fixed Term Contract)