Manager, SMB Sales

About the company

Square has grown from a payments company into a broad commerce platform that helps businesses sell across channels, manage operations, and access financial tools in one place. Its ecosystem now supports online selling, inventory management, buy now pay later, appointment booking, buyer engagement, staff hiring and payroll, plus lending and cash flow management. The company’s offerings are designed to help sellers of all sizes scale, including those using Square from the start as well as larger enterprises with more complex needs.

Role overview

Square is seeking a Sales Manager to guide a team of Account Executives and deliver growth against individual, team, and business targets. This is a people leadership role for someone with a strong sales background who can build a remote team that performs consistently and delivers strong outcomes for both merchants and the business.

The role calls for a leader who uses performance data to coach team members, improve execution, and create a culture centered on ownership, accountability, and strong results.

What you will do

• Foster a team environment built on trust, responsibility, achievement, and enjoyment, where open communication and constructive challenge are encouraged.
• Join client and prospect discussions to support the AEs you manage.
• Hire, onboard, and train new Account Executives on the sales approach and operating process.
• Drive disciplined sales execution and monitor key metrics such as hourly and daily activity, forecasting, and pipeline health.
• Establish consistent funnel practices and scalable team-wide sales methods.
• Run weekly pipeline reviews and forecast conversations with the account executive team.
• Coach direct reports on ways to grow revenue and improve customer outcomes.
• Refine sales strategy, process, and tactics to lift team performance.
• Bring customer feedback back into the product and business conversation.
• Develop new ideas and turn them into practical improvements.

What you need

• At least 3 years of experience managing sales teams.
• At least 3 years of proven individual sales success, including consistently exceeding targets.
• Background in hiring, training, and ramping up new Account Executives.
• Demonstrated ability to work across teams and influence change.
• Strong leadership and coaching skills, with a genuine interest in helping others succeed.
• Experience building structure around sales metrics and holding yourself and others accountable to them.
• Ability to think through both immediate and downstream impacts when making decisions.

Compensation and pay transparency

This role follows a market-based compensation model, so pay can differ by location, experience, and other job-related factors. For U.S. locations, the listed annual starting salary range is:

• Zone A: USD 198,000 to 272,300
• Zone B: USD 184,200 to 253,200
• Zone C: USD 174,200 to 239,600
• Zone D: USD 164,300 to 225,900

For Canada locations, the listed annual starting salary range is CAD 135,377 to 203,136 for both Zone A and Zone B. Final compensation is determined by role-related skills, experience, qualifications, location, and market conditions. The company notes that pay ranges may be updated over time.

Benefits and additional compensation

Full-time employees receive a broad benefits package, which includes medical, vision, and dental coverage; health savings and flexible spending accounts; retirement plans with company match; an employee stock purchase program; wellness support such as mental health access, access to 1:1 financial planners, and a monthly wellness allowance; paid parental and caregiving leave; paid time off including 12 paid holidays; paid sick leave; learning and development resources; and paid life, AD&D, and disability coverage.

The role may also be eligible for equity participation under the applicable plans and policies, a sign-on bonus, and a commission plan for sales positions, subject to the terms of those programs.

Equal opportunity and accessibility

The company states that it is committed to an inclusive hiring process and evaluates applicants based on job-related competencies only, without regard to legally protected characteristics. Reasonable accommodations are available for disabled applicants during recruitment, and requests can be shared with the recruiter and handled confidentially.

Application guidelines

Candidates may have up to 9 active applications within any 60-day window. If a person applies to the same role again, they may reapply 90 days after the earlier application has been reviewed.

Use of AI in hiring

Automated AI tools may be used to review applications for consistency and efficiency. These tools are described as compliant with local regulations, including bias audits, and personal data is handled in line with state and local privacy laws.

About Block and its brands

Block says it builds technology that expands access to the global economy. Its brands include Square for commerce and financial services, Cash App for money movement and storage, Afterpay for managing spending over time, TIDAL for artist-focused music services, Bitkey for bitcoin self-custody, and Proto for bitcoin mining products and services.