Manager, Fair Conduct and TCF Compliance Advisory

About Rabobank New Zealand

Rabobank is recognized worldwide as a leading specialist in food and agribusiness banking. Our strength stems from our knowledgeable kaimahi (employees) who understand agriculture deeply and are committed to generating long-term value for our clients. Our purpose is to foster a better New Zealand through collective growth. Our dedication to both employees and customers drives all that we do.

Role Overview

We are seeking a skilled compliance leader for the key role of Manager, Fair Conduct & Treating Clients Fairly (TCF) Compliance. This position is central to managing conduct risk, regulatory compliance excellence, and ensuring fairness for our customers.

Key Responsibilities

• Lead the advancement of Rabobank New Zealand's Fair Conduct Programme (FCP) and the TCF framework.
• Identify new conduct risks and enhance controls, processes, and customer outcomes.
• Maintain compliance with the Financial Markets Conduct Act (FMCA) and Conduct of Financial Institutions (CoFI) regulations.
• Deliver expert advice on conduct risk to the wider business.
• Support regulatory reporting and licensing duties.
• Engage with the Financial Markets Authority (FMA) on conduct-related matters.
• Facilitate industry collaboration through organizations like the New Zealand Bankers' Association (NZBA).
• Drive second-line monitoring and testing of controls.
• Analyze trends relating to conduct, complaints, and risk indicators.
• Provide insightful reports to executives, committees, and the Board.
• Manage the annual Fair Conduct Programme review and secure Board approval.
• Assist in developing and delivering conduct risk training.
• Champion Fair Conduct and TCF principles internally.
• Serve as a trusted advisor on conduct issues and assist Compliance Advisory NZ during peak periods or absences.

Candidate Profile

We are looking for a seasoned compliance expert who merges technical knowledge with strong influence and a genuine commitment to fair customer treatment.

Essential Experience

• Minimum of eight years in banking, financial services, compliance, risk management, or regulatory roles.
• Deep expertise in conduct risk management, compliance frameworks, and regulatory mandates.
• Proven experience within second-line compliance or advisory functions.
• Skilled in risk assessment, control testing, monitoring, and governance reporting.
• Ability to cultivate strong relationships with senior stakeholders and regulatory authorities.

Qualifications

• A degree in Commerce, Business, Economics, Law, or a related field.

Additional Valued Experience

• Familiarity with New Zealand-specific banking and conduct regulations including FMCA and CoFI.
• Experience managing Fair Conduct or TCF frameworks.
• Understanding of retail, commercial, agribusiness, or wholesale banking sectors.
• Experience in technical training development and delivery.
• Knowledge of emerging compliance risks including ESG, sustainability, and climate-related regulations.

Our Offer

This role provides an excellent opportunity to join a mission-driven organization with ambitious growth strategies. We pride ourselves on a inclusive workplace culture valuing integrity, accountability, and collaboration. Alongside a competitive salary, we offer comprehensive benefits such as personal and professional growth opportunities, health and wellness initiatives, additional leave options, flexible working arrangements, and insurance and financial benefits.

Our Values

At Rabobank New Zealand, inclusiveness, equity, and belonging underpin our positive environment for both our people and clients. Our people appreciate our supportive work conditions, extensive learning programs, and the chance to contribute toward a greater purpose. We are committed to equal employment opportunities regardless of ethnicity, gender identity, sexual orientation, religion, disability, age, or other non-discriminatory characteristics. Together, we aim to cultivate a better world.