Legal Collections Officer

Job Summary

This role is for a meticulous and well-organized Legal Collections Officer who will help manage the organization’s legal and collections work. The position focuses on overseeing overdue balances, working with legal contacts, keeping collection and settlement records accurate, monitoring legal matters and complaints, and making sure collection activities are followed up and reported on promptly.

Key Responsibilities

• Work through outstanding debt reports together with the Legal Property Accounts team and keep them current.
• Track customer payments, bank transfers, and settlement activity, while ensuring the supporting paperwork is complete and correctly processed.
• Enter collection details, settlement records, and agreed payment plans accurately into the system.
• Build periodic reports, dashboards, and collection reviews in Microsoft Excel.
• Liaise with in-house legal teams and outside law firms by sharing necessary information, documents, and case progress updates.
• Monitor legal collection files and follow the progress of court hearings, rulings, and enforcement steps.
• Calculate and check monthly collection commission amounts.
• Keep the legal team’s database and case records updated on an ongoing basis.
• Follow customer complaints and legal disputes through to timely action and resolution.
• Make sure all collection activities align with company procedures, legal obligations, and regulatory requirements.
• Support the refinement of collection workflows and administrative practices.
• Protect the confidentiality of sensitive legal and financial data at all times.

Qualifications & Requirements

• A diploma or bachelor’s degree in Business Administration, Public Administration, Accounting, Law, or a similar discipline.
• At least 1 year of experience in collections, legal coordination, debt recovery, or administrative support.
• Working knowledge of debt collection steps and legal procedures.
• Strong planning, coordination, and follow-up abilities.
• Clear written and verbal communication skills.
• Good command of Microsoft Office tools, especially Excel, Word, and Outlook.
• Ability to perform well under pressure and juggle several priorities at once.
• High accuracy, strong attention to detail, and a professional approach.
• Capacity to handle confidential and sensitive information responsibly.

Preferred Skills

• Previous exposure to legal departments, law firms, or collection agencies.
• Advanced Excel capability, including PivotTables, VLOOKUP/XLOOKUP, and reporting tools.
• Familiarity with legal paperwork and court processes connected to debt collection.
• Experience using ERP platforms or debt management systems.
• Strong analytical thinking and problem-solving ability.