KYC Executive - Banking and Insurance Process

About the Company

Sutherland is a globally recognized leader in business and digital transformation, specializing in creating exceptional client-customer experiences. With over 35 years of expertise, the organization integrates domain knowledge with advanced tools and technologies including AI, automation, and analytics to boost growth, efficiency, and productivity for clients across multiple sectors such as Healthcare, Insurance, Banking, Communications, Technology, Travel, and Retail. Its core values emphasize agility, innovative thinking, integrity, and flawless execution. The company employs 40,000 people and holds 212 patents in the US and UK.

Job Description

The role involves executing Know Your Customer (KYC) verification for insurance customers to ensure compliance with anti-money laundering (AML) laws. Duties include examining new and current insurance policyholders' documents, assessing risks, coordinating with teams to resolve discrepancies, and maintaining accurate records within internal systems. The position demands strong adherence to compliance regulations and meeting set performance metrics for accuracy and output quality. Additionally, candidates may be tasked with email-based or backend operational support.

Key Responsibilities

• Carry out KYC checks for both new and existing insurance clients.
• Validate various customer documents including identity proof, address proof, and financial documentation.
• Ensure all processes align with AML, Customer Due Diligence (CDD), and regulatory requirements.
• Conduct risk evaluations and report any suspicious or high-risk activities.
• Collaborate with internal departments to address incomplete or inconsistent cases.
• Keep precise and up-to-date documentation in company systems.
• Adhere to established benchmarks for productivity, precision, and quality.
• Support backend or email-based insurance operations when necessary.

Candidate Requirements

• A graduate degree in any field; Commerce or Finance degrees preferred.
• Minimum one year of relevant experience in KYC, AML, insurance processing, or BFSI operations.
• Proven ability in document verification and maintaining compliance standards.
• Basic knowledge of insurance products and the policy management lifecycle.
• Effective communication skills, both written and verbal.
• Proficiency with Microsoft Office tools, particularly Excel.

Preferred Qualifications

• Experience handling international insurance KYC procedures.
• Familiarity with AML regulatory frameworks and compliance obligations.
• Background in BPO/ITES or backend operational roles.

Additional Information

This is an urgent hiring for walk-in candidates at Sutherland's Hyderabad location. Interested applicants are encouraged to send their CVs and may contact the HR representatives for queries. Please note that Sutherland does not charge any fees for job applications and warns candidates against fraudulent requests.