HR Specialist - Premium Accounts, Merchant BU

About PhonePe Limited

PhonePe Limited, headquartered in India, launched its flagship digital payments app in August 2016. By April 2025, it serves over 600 million registered users and supports a vast digital acceptance network with above 40 million merchants. The platform processes more than 330 million transactions daily, with an annualized Total Payment Value (TPV) exceeding INR 150 lakh crore.

PhonePe's business interests include the distribution of financial services such as insurance, lending, and wealth management. It also operates innovative consumer technology ventures like Pincode, a hyperlocal e-commerce platform, and the Indus AppStore catering to the Android ecosystem, all aimed at empowering every Indian with seamless monetary flow and service access.

Company Culture

PhonePe fosters an environment where employees are encouraged to bring their best each day. The culture emphasizes empowerment, trust, and ownership from day one. The team tackles complex challenges with agility and often builds foundational frameworks. Employees collaborate with some of the brightest minds in the country, turning ideas into impactful platforms that reach millions.

Position Overview

As an HR Specialist for the Premium Accounts within the Merchant Business Unit, you will be responsible for designing and implementing HR operations aligned with the business needs, closely coordinating with regional stakeholders.

Key Responsibilities

• Align workforce planning with the annual operating plan and organizational structure considerations including hierarchies and span of control.
• Partner with talent acquisition teams to explore diverse recruitment channels to source suitable candidates.
• Participate in profile assessments, interview processes, and coordinate offer rollouts alongside recruitment partners.
• Manage performance management cycles, conducting regular reviews and final evaluations adhering to set timelines for the designated region.
• Address and support low performers through manager consultations and performance improvement plans; monitor progress and take necessary measures if no improvement is observed.
• Drive organizational health and manager connect surveys ensuring full participation from the assigned areas when required.
• Maintain consistent and meaningful engagement with employees of assigned business groups, fostering strong individual connections.
• Analyze frontline attrition, formulate corrective measures to enhance employee retention.
• Conduct regular visits to regional sales offices, interact directly with employees to understand concerns and business dynamics.
• Attend sales review meetings and participate in onsite market visits.
• Interpret organizational HR policies clearly, resolving employee queries promptly within stipulated timelines.

Qualifications & Experience

• MBA with specialization in Human Resources.
• 1 to 4 years of relevant work experience.
• Experience working in startup environments is advantageous.
• Strong understanding of HR principles and modern HR practices.
• Demonstrated high ownership and execution rigor to complete tasks efficiently.

Employee Benefits

• Comprehensive insurance coverage including medical, critical illness, accidental, and life insurance.
• Wellness initiatives such as employee assistance programs, onsite medical facilities, and emergency support systems.
• Parental benefits including maternity, paternity, adoption assistance, and daycare support.
• Mobility support including relocation assistance, transfer policies, and travel provisions.
• Retirement benefits encompassing employee provident fund contributions, gratuity, NPS, leave encashment, and flexible PF options.
• Additional perks such as higher education assistance, car lease options, and salary advance policies.

Workplace Inclusion

PhonePe promotes a diverse and inclusive culture valuing individual expression, creativity, and innovation, supporting an intellectually curious environment. The company is an equal opportunity employer committed to fair treatment regardless of gender, sexual orientation, religion, race, color, or disability. Special accommodation support is available during hiring and onboarding processes.