Healthcare Supervisor - County Wicklow

About InisCare

InisCare is committed to the philosophy that satisfied caregivers lead to satisfied clients. We believe exceptional, trustworthy, and compassionate home care stems from a supportive and empathetic leadership team. Our mission is to empower caregivers to provide professional and compassionate assistance, helping clients maintain active and rewarding lives.

Role Summary

The Healthcare Supervisor position is responsible for managing the provision of high-quality, person-centred care services within County Wicklow. This role entails leading a team of care assistants, ensuring healthcare compliance, and maintaining exemplary care standards. The ideal candidate will bring strong leadership, in-depth healthcare knowledge, and dedication to enhancing client outcomes.

Key Responsibilities

• Perform supervision visits and conduct risk assessments for client care
• Manage onboarding processes for new clients, including preparation of detailed care plans and risk evaluations
• Oversee onboarding and training for new health care assistants, including assessments
• Monitor and evaluate the quality of care delivered to clients regularly
• Collaborate with the Care Manager to prepare, review, and update client care plans
• Address and resolve issues promptly as they arise
• Foster a positive and cooperative work environment, managing conflicts proactively
• Assist the Care Coordinator with staff holiday scheduling while ensuring consistent service coverage
• Build and maintain trust-based relationships with clients
• Support Management Team with delegated tasks, including performing Health Care Assistant duties as needed
• Ensure timely completion of incident reports
• Maintain current Carer Competency Assessments
• Report daily complaints to the Branch Manager and provide detailed communication if personally handling the complaint
• Conduct quarterly client reviews
• Mentor and guide Health Care Assistants
• Provide support and be on-call during out-of-office hours
• Deliver care that complies with company policies and upholds client dignity, privacy, and independence

Qualifications and Training

• QQI Level 6 Healthcare Award or an equivalent qualification
• Possess a full clean driving license with access to a personal vehicle
• Completed training modules including Children’s First, Safeguarding, Dementia Care, GDPR, Basics of Infection Prevention and Control, Hand Hygiene, and PPE procedures in community healthcare

Essential Skills and Competencies

• Proficient in basic patient care tasks such as bathing, dressing, and feeding
• Assisting with client mobility and exercise routines
• Strong verbal and written communication abilities including active listening
• Adherence to care instructions and organizational protocols
• Ability to offer companionship and emotional support
• Familiarity with healthcare equipment and devices
• Effective time management and prioritizing of tasks
• Fluency in English and competence in Microsoft Office applications
• Empathy, compassion, and responsiveness to emotional needs
• Teamwork skills and the ability to foster a positive team environment
• Adaptability to changing client needs and healthcare settings
• Attention to detail and diligence in observation and reporting
• Physical endurance for demanding healthcare tasks
• Professional reliability, punctuality, and appearance
• Commitment to ethical standards and confidentiality
• Strong problem-solving and critical thinking capabilities

Experience

Significant reputable experience working within healthcare settings is required.

Work Schedule

• Shift duration of 12 hours, working either 3 or 4 days per week
• Total of 84 hours worked over a fortnight
• Availability every second weekend
• Required availability between 8 am and 9 pm

Employee Benefits

• Competitive annual salary of €37,128
• Mileage reimbursement at €0.44 per kilometer or access to a company vehicle
• Referral bonus of €150 per successful candidate
• Opportunities for career progression and structured guidance
• Continuous professional development, including QQI Level courses and CPR training
• Supportive and employee-focused work environment
• The opportunity to meaningfully impact clients' lives

Equal Opportunity Commitment

InisCare is fully committed to fostering diversity, inclusion, and equality within the workplace. We provide equal employment opportunities regardless of gender, age, race, religion, disability, sexual orientation, marital or family status, or membership in the Traveller community. Our recruitment and promotion processes are merit-based, and we maintain a workplace free from discrimination, harassment, and bias.