Head of Operations

About the Role

This senior leadership role is offered through a partner company, seeking a Head of Operations based in Spain to lead a global, fully remote financial services enterprise. The position demands an operational leader who can establish and expand the organization's operational capabilities, ensuring seamless, resilient, compliant, and high-quality services across multiple disciplines including payments, reconciliations, and digital asset settlements.

Key Responsibilities

• Formulate and implement an all-encompassing operations strategy focused on scalability, efficiency, quality assurance, and regulatory compliance aligned with overarching business goals.
• Manage critical operational units spanning payments, treasury, reconciliations, card operations, business processes, and back-office functions.
• Own operational performance by setting definitive metrics, instituting controls, and initiating improvements to uphold superior service delivery standards.
• Drive initiatives in process innovation, automation, and transformation leveraging structured frameworks, advanced technologies, data analytics, and artificial intelligence tools.
• Design and enforce standardized protocols to enhance operational consistency, efficiency, and transparency.
• Build and nurture a high-achieving operations team by emphasizing accountability, teamwork, and continuous advancement.
• Collaborate closely with compliance, risk management, and financial crime prevention teams to maintain adherence to legal and internal policy requirements.
• Implement operational risk management frameworks encompassing monitoring, reporting, control mechanisms, and audit preparedness.
• Coordinate cross-functionally with leaders in technology, data, HR, and client service to ensure strategic cohesion.
• Supervise end-to-end digital asset settlement activities including wallet oversight, custody controls, crypto-fiat transaction handling, and reconciliation processes.

Qualifications and Experience

• A minimum of 10 years progressive leadership experience in operations within regulated sectors like banking, fintech, wealth management, or financial services.
• Proven expertise in managing and expanding diverse operational areas such as payments, treasury, settlements, and business operations.
• Strong capability in process enhancement, operational transformation, automation, and the development of scalable workflows.
• Deep knowledge of financial regulatory frameworks, compliance mandates, anti-money laundering (AML), and financial crime mitigation practices.
• Demonstrated success in leading multi-disciplinary teams and cultivating high-performance operational cultures.
• Excellent leadership, communication, stakeholder engagement, and problem-solving aptitudes.
• Strategic orientation to translate business objectives into executable operational initiatives.
• Experience with cryptocurrency, blockchain, or digital asset operations is highly advantageous.
• Adept at operating independently within a fully remote, international environment, possessing strong collaborative skills.
• Must have access to a dedicated work environment with reliable high-speed internet connectivity.

Benefits

• Work remotely from any location, enjoying the flexibility of a distributed workforce.
• Flexible working hours providing autonomy over personal schedules.
• A competitive remuneration package reflecting experience and responsibility.
• Generous paid time off to support work-life balance and personal health.
• Engagement with a dynamic global team on impactful, technologically advanced projects.
• Access to an annual budget allocated for learning and professional development including courses, books, and conferences.
• Opportunity to contribute to pioneering innovations in the financial services sector.

Additional Information

This job is managed by a partner organization responsible for application handling and further selection processes. The recruitment system utilizes AI-supported matching to evaluate applicants efficiently and objectively but final hiring decisions rest with human managers. Data privacy is maintained in compliance with GDPR, and candidates have rights regarding their personal data processed during application.