Director, Product Management - Expansion, Retention & Payments

Overview

This leadership opportunity involves directing product strategies that significantly impact revenue growth, customer loyalty, and business scaling. The role oversees essential areas such as payments, monetization, product-led growth, and customer lifecycle enhancements, ensuring alignment with overall corporate goals. It requires collaboration with diverse teams including engineering, finance, sales, and growth.

Key Responsibilities

• Guide and expand product teams dedicated to growth, payments, monetization, and customer lifecycle projects, maintaining strategic business alignment.
• Create and implement strategies for product-led growth focusing on self-service upgrades, cross-selling, and account expansion to enhance customer lifetime value.
• Manage the global billing and payments platform roadmap to support scalable monetization, dynamic pricing models, and enterprise-level billing needs.
• Improve key performance metrics such as checkout conversions, subscription renewals, payment experience, and overall revenue optimization.
• Develop and refine growth paths from self-service to enterprise clientele by enhancing product-qualified lead channels and smooth transitions for high-value customers.
• Design retention frameworks including product journeys, lifecycle engagement initiatives, and win-back campaigns to bolster customer loyalty and minimize churn.
• Set up experimentation protocols, analytics standards, and performance indicators to steer monetization and expansion efforts.
• Collaborate closely with Engineering, Finance, Sales, Growth, Tax, and Legal teams to deliver compliant and scalable product solutions.
• Effectively communicate product vision and business impacts to executives, influencing strategic decision-making through insightful, data-backed narratives.

Requirements

• Minimum of 7 years in product management roles, with at least 3 years managing or leading product teams.
• Demonstrated expertise in product-led growth and SaaS models, with strong knowledge of customer retention and self-service growth mechanisms.
• Extensive experience handling payment systems, monetization platforms, checkout optimization, subscription management, and revenue-driven strategies.
• Proven track record of enhancing revenue metrics like conversion rates, gross and net retention, and customer lifetime value.
• Analytical proficiency using A/B testing, experimentation, and data insights to inform product decisions.
• Ability to work effectively in complex, cross-functional environments and influence multiple stakeholders including engineering, legal, and finance.
• Outstanding leadership and communication skills to translate complex technical and financial concepts into actionable strategic narratives.
• Experience developing scalable product strategies within dynamic technology settings.
• Strong user-centric mentality, skilled in identifying opportunities to enhance user value and business performance.

Compensation & Benefits

• Competitive salary range between CAD 178500 and 210000 annually, commensurate with qualifications, experience, and locale.
• Additional performance bonuses and compensation elements as part of the total remuneration package.
• Fully remote employment environment allowing flexibility across work styles.
• Comprehensive health coverage comprising medical, dental, vision, life, and disability insurance plans.
• Retirement savings plans complemented by financial wellness benefits.
• Access to flexible spending accounts and health savings options.
• Paid holidays and vacation time supporting a balanced work-life dynamic.
• Employee assistance programs and wellness initiatives.
• Opportunities aimed at career advancement and leadership growth.
• An inclusive, collaborative culture emphasizing innovation and impactful contributions.

Additional Information

The position is offered through a partner company managing the application and recruitment processes. They employ AI-powered candidate matching to ensure a fair and efficient screening aligned with the role's core criteria. Final hiring decisions rest with the partner's internal recruitment team. Candidates' personal data is carefully processed following privacy regulations, including GDPR, with AI assisting but not replacing human judgment in the hiring process.