Hays

Head of IT Operations & Service Delivery

Hays

Remote · Full Time

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Experience
10–12 yrs
Salary
Openings
1
Posted
1 week ago
Work mode
Work from home
Resume
Required to apply

Job description

About the Company

Our client is a leading maritime operator based in Abu Dhabi, providing essential offshore services to the global energy sector. They manage a sophisticated fleet and advanced remote-site technologies and are currently undergoing a significant digital transformation to enhance operational efficiency.

Role Overview

Reporting directly to the Chief Information Officer, the Head of Operations & Service Delivery will oversee the stability, security, and efficient operation of all critical IT infrastructure. This senior leadership position requires managing both shore-based and offshore IT environments, integrating Infrastructure & Security with Service Delivery teams to ensure uninterrupted and scalable IT operations.

Key Responsibilities

  • Lead the stable and secure operation of core IT infrastructure.
  • Manage seamless delivery of IT services across multiple environments including offshore sites.
  • Integrate and guide Infrastructure & Security and Service Delivery divisions.
  • Promote a culture of high performance and continuous operational improvement.
  • Ensure resilience, scalability, and security of IT service operations.

Required Experience and Skills

  • 10 to 12 years of progressive experience in IT operations with at least 5 to 7 years in senior leadership roles.
  • Industry experience preferred in maritime, oil and gas, or offshore infrastructure sectors.
  • Proficient understanding of remote operational technology (OT) and offshore environment IT support.
  • Strong expertise in IT infrastructure management, security principles, and oversight of outsourced partners such as SOCs.
  • Experience with IT service management frameworks (ITSM/ITIL); ITIL certification highly desirable.
  • Demonstrated leadership skills including budget management, vendor negotiations, and building cohesive teams.

Benefits and Compensation

This role offers a competitive tax-free executive salary package with benefits. This is an excellent opportunity to influence the IT operational strategy of a major maritime fleet within an expanding critical infrastructure company.

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