Head of Ecommerce - Luxury Digital Business

Position Overview

We are looking for a commercially astute and strategically focused Head of Ecommerce to lead and expand a thriving luxury digital business. This role offers a competitive salary of up to £110,000 and accommodates a hybrid work model of four days onsite in the office and one day remote.

Key Responsibilities

Reporting directly to the CEO, you will hold full P&L accountability, steering revenue growth, enhancing profitability, and increasing customer lifetime value. You will combine technical expertise with sophisticated brand storytelling to craft an exceptional premium online experience.

• Develop and implement a top-tier customer acquisition strategy, optimizing performance across paid, organic, and partnership channels.
• Manage the onsite user journey by continuous optimization, data-driven testing, and superior digital merchandising to boost conversion rates.
• Lead CRM and customer retention initiatives, creating personalized and impactful customer journeys that foster loyalty and repeat purchases.
• Oversee operations and customer experience to ensure every interaction maintains a seamless and superior standard of service.
• Drive international growth by identifying new market opportunities and building localized, scalable ecommerce strategies.
• Represent ecommerce interests in the leadership team by translating analytics into actionable commercial strategy and insights.

Additional Information

This is an exceptional opportunity for a seasoned ecommerce professional with a passion for luxury brands to influence and accelerate large-scale digital growth.