Head of Ecommerce - Beauty Sector

Role Overview

This senior leadership position demands an experienced Head of Ecommerce to guide and expand our client's international digital business in the premium beauty industry. This strategic role entails driving commercial and customer strategies across all digital platforms to foster consistent and profitable growth.

Key Responsibilities

The successful candidate will hold comprehensive responsibility for the ecommerce infrastructure, including direct-to-consumer and marketplace sales in the UK and US. This role requires balancing commercial targets with an acute understanding of brand strength and high customer expectations.

The leader will be hands-on, devising overarching strategies while staying actively involved in daily trading operations and execution. Oversight includes digital trading, optimisation of the customer journey, and seamless integration across platforms, such as Shopify and significant marketplaces. They will also lead efforts in performance marketing, customer relationship management (CRM), and marketplace strategy development to enhance efficiency, scalability, and long-term customer engagement.

Collaboration and Success Metrics

Collaborating extensively across departments is vital to maintain brand consistency and first-class digital presence across all channels. Success will be quantified by steady growth, higher conversion and retention rates, along with delivering an exceptional customer journey.

Candidate Profile

Candidates should bring proven ecommerce experience, preferably within beauty or wellness sectors, combined with a data-informed approach and strong strategic and operational leadership skills.