Head of Customer Insight & Value
Mitre 10 (New Zealand) Limited
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 9 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Mitre 10 has been a cornerstone of New Zealand's home improvement scene since 1974, inspiring locals with offerings in home improvement, gardening, and trade supplies. Currently undergoing an exciting business transformation, the company seeks a strategic and commercially astute Head of Customer Insight & Value to lead customer-focused growth initiatives through data-driven insights and analytics.
Responsibilities
- Drive the creation of customer segmentation strategies, value assessment models, and lifecycle frameworks to guide growth.
- Develop comprehensive insights into customer behaviours and opportunities spanning all sales channels.
- Convert intricate customer data into persuasive commercial insights to support executive decision-making.
- Promote the integration of customer value economics throughout the organization, ensuring lifetime value informs investment and growth tactics.
- Design and enhance loyalty and engagement programs aimed at improving retention, purchase frequency, spending, and wallet share.
- Lead multi-department projects translating insights into quantifiable business results.
- Build and nurture a high-performance team specializing in customer insights and analytics.
- Collaborate with senior leadership to influence strategy and prioritize investments for optimal customer and financial benefits.
Candidate Profile
- Extensive leadership experience in customer insights, analytics, CRM, engagement, or customer value management roles.
- Proven expertise in customer segmentation, lifetime value modelling, behavioural analytics, and value assessment.
- Familiarity with customer data platforms, analytics software, and CRM systems.
- A successful history of translating customer insights into meaningful commercial gains.
- Strong financial literacy relating to ROI analysis and investment decision-making.
- Outstanding ability to manage stakeholders and exert influence at senior executive levels.
- Experience in leading and scaling teams through periods of growth and organizational change.
- A passion for innovation and continual improvement in generating value for customers and the business.
Benefits
- Employee discounts at Mitre 10 stores
- Competitive remuneration package
- Flexible working arrangements
- Special leave for birthdays
- Life and trauma insurance coverage
- Annual paid wellness day