Head of Monetisation & Customer Partnerships

About the Role and Company

Mitre 10 has been at the heart of New Zealand's home improvement landscape since 1974, inspiring Kiwis to enhance where they live, work, and play through a wide range of home, garden, and trade products. Amidst an exciting business transformation, we are building new capabilities to unlock greater value from our customer ecosystem. We seek a forward-thinking and commercially savvy Head of Monetisation & Customer Partnerships to lead a newly developed function focused on creating new revenue channels, strategic alliances, and customer-driven commercial ventures.

Key Responsibilities

• Drive the establishment and expansion of retail media capabilities, encompassing audience targeting, campaign monetisation, and supplier collaborations.
• Create and implement frameworks for customer monetisation and scalable business models.
• Forge and manage strategic partnerships with suppliers, brands, and external parties to stimulate mutual benefits and income growth.
• Leverage customer data and behavioural insights to develop marketable products and commercial opportunities.
• Discover innovative ways to monetise loyalty, customer engagement, and relationships.
• Set up governance and best practices to ensure responsible, compliant customer data usage.
• Collaborate closely with Customer & Growth leadership to align commercial initiatives with customer value and experience.
• Evaluate, optimise, and scale projects to maximise performance, return on investment, and sustainable growth.
• Lead and inspire a high-performance team focusing on innovation, partnerships, and commercial impact.

Required Qualifications & Expertise

• Proven leadership in commercial partnerships, retail media, monetisation, media sales, customer strategy, or similar fields.
• Track record of successfully creating and expanding revenue from customer audiences, engagement, or data assets.
• Experience in forming and managing strategic partnerships with quantifiable commercial benefits.
• Deep understanding of customer segmentation, targeting, and commercial utilisation of customer data.
• Knowledge of advertising, retail media, or digital ecosystem monetisation frameworks.
• Strong commercial insight, including revenue forecasts, ROI assessment, and business case formulation.
• Excellent skills in stakeholder management and influence.
• Enthusiasm for innovation and identifying fresh growth possibilities.

Perks and Benefits

• Discounts for Mitre 10 team members.
• Competitive remuneration package.
• Flexible work arrangements.
• Birthday leave to celebrate your special day.
• Life and trauma insurance coverage.
• One paid wellness day annually.